Customer Support Associate (Remote)

Customer Support Associate | GENCUE Technologies and Services | Worldwide

Join GENCUE as a Customer Support Executive!

Are you passionate about delivering exceptional customer service and eager to be part of a dynamic team? At GENCUE, we’re on the lookout for self-driven, ambitious Customer Support Executives who are ready to make a real impact. Here’s an exciting opportunity to bring your skills and energy to a role where every day is a chance for new adventure!

What We’re Looking For:

• Exceptional Communicator: You excel in speaking, writing, and listening, making sure every interaction is clear and impactful.
• Process Guru: You excel at following standard procedures and have a knack for spotting and addressing process inefficiencies.
• Customer Champion: Your interpersonal skills and customer service expertise make you a go-to resource for resolving issues and building relationships with our clinicians, customers and colleagues
• Problem-Solving Pro: With your keen attention to detail and conflict resolution skills, you handle challenges with ease.
• Organizational Maestro: Your planning and organizational skills ensure you meet your goals and contribute to the team’s success.
• Home Office Ready: Equipped with a reliable laptop, high-speed internet, and a quiet workspace, you’re set up for success.

Desired Experience:

• Experience Preferred: 1-2 years in a customer service role, with a preference for US night shift experience.
• Educational Background: A bachelor’s degree is a plus.
• Excel Extraordinaire: Proficient in Microsoft Office, especially Excel, you use your skills to analyze and manage data efficiently.

What You’ll Do:

• Deliver Excellence: Complete daily tasks with precision and a commitment to quality.
• Achieve Your Goals: Reach your targets by following best practices and maintaining high standards.
• Manage Your Resources: Ensure 99.9% uptime by effectively managing your tech and workspace.
• Be Responsive: Handle inquiries via phone, email, and chat with professionalism and efficiency.
• Provide Solutions: Offer accurate resolutions and follow company policies to address issues.
• Resolve Effectively: Tackle complaints and escalate priority issues as needed.
• Be Flexible: Handle customer inquiries outside regular hours when necessary.
• Follow Up: Ensure customer satisfaction by resolving issues thoroughly and following up as needed.
• Champion Best Practices: Implement customer service best practices to ensure satisfaction for all stakeholders.

Your Path Forward:

Your adventure with GENCUE begins with a Level 1 training assessment that will help us place you in the team where you’ll excel the most. If you’re ready to make a difference and grow with us, apply now!

Job Type: Full-time

Pay: ₹15,000.00 – ₹25,000.00 per month

Schedule:

• Night shift
• US shift

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: Remote

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home