Customer Service Executive (Remote)

Customer Service Executive | Melot Technologies Private Limited | India

About Melot Technologies Private Limited

www.melotindia.com

Melot Technologies Private Limited provides a live video streaming service. We are the team behind the application StreamKar. It is one of the most successful live video streaming applications today, with over 5+ million GPlay downloads. Founded in 2012 and has been operating successfully in India since 2018.Our goal is to make StreamKar, a desi entertainment platform for our users and to grow faster in India. We are a team of fun-loving young people who strive to entertain India and provide a platform for different artists to show their talent.

Job Profile – Customer Service Executive

Location – Work from Home

Exp. Required – 6 month to 1 Year experience

Qualification – Any Graduation

Workdays & Timings – Monday to Saturday (9.00 AM to 6.00 PM)

Job Responsibilities –

 Manage and resolve complaints from Streamer agencies and talent via emails and Fresh desk (CRM rule).

 Coordinate with internal departments to ensure effective issue resolution and followup.

 Engage with agency holders and talent to address and mitigate recurring issues.

 Collect and document feedback from users and talent to drive app improvements.  Ideal candidates should have strong communication skills, customer support experience, and a proactive, solution-oriented approach to handling user relations and team collaboration.

Other Requirements –

1. Should be aware of the live streaming industry and operations

2. Should be able to communicate fluently in English & Hindi. (Other language proficiency will be an added advantage)

Skills – MS Excel, MS Office Perks 6 days a week, Health Insurance, Number of openings 1

Interested candidate please share your cv on – asha.s@melot.in

Job Types: Full-time, Permanent

Pay: ₹20,000.00 – ₹26,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund
• Work from home

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift

Supplemental Pay:

• Yearly bonus

Application Question(s):

• Do you have experience into Live Streaming Industry

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Hindi (Required)

Work Location: Remote

Speak with the employer
+91 9833180257
Application Deadline: 30/11/2024

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home