Customer Service Payments And Fraud Associate (Remote)

Customer Service Payments And Fraud Associate | Rare Carat Inc |Kenya

About us:

Launched in 2016 in Forbes as “Kayak” for diamonds, our company hasbeen featured TechCrunch, NPR, USA Today, and CNBC – most recently in...

Customer Service Payments And Fraud Associate | Rare Carat Inc | Kenya

About us:

Launched in 2016 in Forbes as “Kayak” for diamonds, our company has been featured TechCrunch, NPR, USA Today, and CNBC – most recently in the New York Post for selling a record-setting $2.5m diamond online. In just 7 years, Rare Carat (www.rarecarat.com) has grown to be the #1 marketplace for diamonds in the United States, and was called the “Secret to buying a diamond” by the New York Times.

We have grown to over 160 employees, but remain a very flat and close-knit team committed to learning from each other, and having the best idea win.

Rare Carat is seeking a full-time, self-motivated, experienced Payment and Fraud Specialist.This role is responsible for answering customer payment questions, collecting payments,utilizing payment support software, and resolving disputes and chargebacks.

Responsibilities:

Call customers to collect payment on incomplete invoices
Answer any and all customer questions about the payment process
Review, analyze, and gather information on incoming orders to spot trends and prevent

fraudulent order attempts

Communicate empathetically with cardholders to confirm order authenticity
Make and execute decisions regarding the validity of orders
Measure, track, and communicate data on fraudulent attempts and chargebacks on a

regular basis

Work cooperatively with the Payment Support team to recognize trends and update the

system accordingly

Utilize chat, email, and phone to update orders and resolve issues
Respond directly to our Payment Processors regarding chargebacks and disputes
Evaluate current processes and suggest any appropriate improvements to increase

efficiency, reduce loss, and enhance the customer experience

Qualifications:

Banking experience strongly preferred
Strong organizational and problem-solving skills
Experienced closer using a friendly, outgoing, professional approach
Passionate about helping people make a great purchase
Ability to work independently in a fast-paced environment and adaptable to change
Not afraid to take ownership of decisions and leverage data to back up those decisions
Adept at communicating effectively to a variety of audiences
A team player who wants to contribute to a thriving culture
Strong Excel or Google Sheets experience
Ability to work remotely with a strong internet connection and personal device
Shipping experience (preferred but not required)
Fraud detection experience (preferred but not required)
Payment Processor software experience
E-commerce experience

Kindly fill out this form for the next steps!

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