Client Relationship Manager (Remote)

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

The primary responsibility of the Account Manager is to develop and maintain the relationship between Mayo Clinic and the client. The Account Manager will be expected to fully understand the products/services as part of the assigned programs. A successful Account Manager will also have the necessary emotional intelligence to successfully navigate collaborations and drive advancements in strategic priorities for the clients. This will include interfacing with the other Mayo Clinic Platform delivery and development teams, and managing go-live and onboarding activities, and resolving issues. The Account Manager will be engaged early in the development of the relationship between the client and Mayo Clinic, interfacing with the Prospecting, Due Diligence, Sales, and Implementation teams to ensure a solid foundation is established to enable a successful long-term relationship. During the onboarding process, the Account Manager will be established as the primary point of contact between the client and Mayo Clinic. As a result, the Account Manager is responsible for promoting and instilling Mayo Clinic’s core values within the relationship. The Account Manager will continue as the primary point of contact throughout the relationship to ensure overall alignment with strategy. The account manager will report regular status updates to Mayo Clinic Platform and the client and is accountable for accurate billing / timely payment of invoices. Must be able to effectively manage time and priorities across multiple clients. The Account Manager will be expected to manage client expectations and to promote and coordinate professional services to deliver value add solutions to the client. Key success metrics: client satisfaction, client retention, product utilization, revenue growth, expense management, and maintaining account management discipline.

Qualifications

• Bachelor’s degree in Business Administration, Sales, Marketing, Management, Healthcare or related field with 3 years of experience in account management, client/customer service or sales within the healthcare, or health-related business.
• OR master’s degree in Business Administration, Sales Marketing, Management, Healthcare or related field with 1 year of experience in account management, client/customer service, or sales within healthcare or health-related business.
• Proven success interacting with all levels of key decision-makers both externally and internally to meet client and organizational needs.
• Excellent oral and written communication skills to effectively facilitate meetings, deliver presentations, craft proposals, and communicate clearly and succinctly.
• Must be proficient in English

Experience in clinical operations is preferred for Account Managers reporting to Provider Market. Experience with technical products is preferred for Account Managers reporting to Services. Strong organizational and project management skills. Must maintain a high-level of integrity and be self-motivated to work independently. Additional consideration will be given to candidates with a proven track record of successful account management experience.

Exemption Status

Exempt

Compensation Detail

$102,772 – $143,873 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday – Friday, Normal Business Hours 100% Remote. This position may work remotely from any location within the US. 10%+ travel may be required This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.

Weekend Schedule

Not Applicable

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Julie Melton