Customer Support Representative (Remote)

Breakdown and details provided in first round.

A BodySpec DEXA scan is a powerful tool that helps our clients get healthier. Our comprehensive whole-body health snapshot provides a unique, fascinating, and unprecedented glimpse at what’s going on under the skin. By empowering our clients to understand their body in a completely new way, our scans motivate them to be more committed, guide them in the right direction, and make them more successful on their health journey – wherever it leads.

Our Remote Health Team is looking for a full-time, seasoned Customer Support Representative

Our CSR’s are at the forefront of client interactions and are key to our exceptional customer experience strategy. This role will provide assistance via phone, SMS, chat, and email. You will assist our clients with account adjustments, appointment scheduling, system navigation, answer general questions, as well as de-escalate and triage challenging situations. Beyond working in Hubspot Service (our CX platform), our Remote Health team has a strong passion for health and wellness, and experience in a related field.

We are looking for an experienced CX professional who is a proven performer with familiarity in HubSpot, Salesforce or similar platform. Must also have a strong knowledge around CX KPIs and processes, Above all, must be obsessed with delivering an exceptional customer experience!

What Will You Do?

• Handle daily phone, chat, and email customer service requests originating from customers and teammates
• Communicate promptly and effectively
• Answer basic client questions about nutrition, health, fitness, and the DEXA technology
• Assist event and support teams with outbound customer communications regarding service logistics, as well as internal triaging of issues

Requirements:

• This is a 5-day a week fully remote position

• Scheduled Hours:

• 12:30-9:00pm CST

• First two weeks of training will be M-F

• Sunday & Monday off
• Schedule is subject to change to accommodate business needs (ample notice provided)

Compensation:

Expected first-year compensation at over $22/hr or $45,760 annually, including monthly bonuses.

• The starting base rate for this role is $22/hour
• Full-time team members receive $500 per month in team bonuses if we hit our monthly team revenue and individual performance goals. All goals are designed to be challenging but doable, and we hit all our monthly goals in 2023 except one
• All team members regardless of status or position are eligible for stock option grants, which are awarded based on performance annually
• We expect both hourly and bonus compensation to grow as the company grows. Additionally, all base wages are adjusted for inflation and cost of living changes

Benefits:

• Sick leave
• Paid time off
• Health, dental, and vision insurance
• 401k
• Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support
• Employee assistance program
• Regular virtual social events

BodySpec provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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