Manager Logo Specialist Wfh (Remote)

Join our esteemed organization as a Logo Specialist Manager, where you will lead a dedicated team in delivering exceptional logo design services. We prioritize employee well-being and foster a positive work environment that encourages growth and collaboration. This remote position offers flexibility, allowing you to work from home while maintaining essential connections with our headquarters in Pipersville, PA, or Houston, TX.

Key Responsibilities

• Oversee the daily operations of the Logo Specialist team to ensure high standards of customer service.
• Collaborate with senior management to assess and fulfill overtime requirements.
• Develop and implement performance metrics to evaluate team effectiveness.
• Provide customized training, coaching, and guidance to enhance team members’ skills in systems, product knowledge, and communication.
• Regularly review and enhance team processes for optimal service delivery.
• Conduct quality assurance checks to uphold high design standards.
• Offer constructive feedback through regular performance evaluations.
• Lead the onboarding and training of new team members for seamless integration.
• Address and resolve issues escalated by team members or clients in a timely manner.
• Analyze reports to identify and address areas needing improvement.
• Maintain records of team PTO and manage coverage for logo requests.
• Collaborate with Marketing, Sales, Account Management, and Operations to ensure product quality and timely service.

Required Skills

• Proficient in Adobe Photoshop and Illustrator.
• Experience with PULSE software is an advantage.
• Competent in MS Word; proficiency in MS Excel is preferred.
• Strong leadership skills with a focus on mentoring and team development.
• Excellent interpersonal skills to build rapport with clients and colleagues.
• Analytical mindset with a proactive approach to problem-solving.
• Creative problem solver with a strong aptitude for design.

Qualifications

• Associate degree required; Bachelor’s degree preferred.
• Minimum of 2 years of supervisory experience in a customer support environment within a mid-to-large business.
• Commitment to continuous learning and skill enhancement.

Career Growth Opportunities

We believe in nurturing talent and providing clear pathways for internal promotions, supported by training and tuition reimbursement programs to facilitate professional development.

Company Culture And Values

As a family-owned business, we are committed to creating an inclusive and collaborative workplace that values employee engagement. Our award-winning culture is built on principles of support and community involvement through various team-building events and initiatives.

Compensation And Benefits

• Competitive salary based on experience.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company matching and bonus opportunities.
• Generous paid time off, including holidays and a floating holiday.
• Flexibility with hybrid work schedules to promote work-life balance.

Employment Type: Full-Time