Service Desk Analyst (Remote)

Tēnā koe. Nau mai, haere mai ki te Kuratini Tuwhera.

Mō te tūnga | About the role

We are looking for a Service Desk Analyst to come and add value to the Service Desk team. The Service Desk is the first port of call for all ICT related enquiries/issues for our internal customers and students to the Open Polytechnic. Our reality is, if our systems don’t work, we don’t work, so it starts and ends with the support of our IT team, as one of the critical support functions.

In this role you will be responsible for receiving, prioritising, documenting, and actively resolving end user requests and incidents.

The support you provide will be on the phone and in-person, with hands-on help from the desktop level through to initial troubleshooting of some server-based issues. Problem resolution can involve troubleshooting and diagnosis, installation and configuring of systems using help request tracking tools to log staffing needs.

The ideal candidate will have

• Strong customer service skills
• Strong written and verbal communication skills
• Problem solving ability

Ngā pūkenga mo te tūnga | What you will bring to the role

You will have a passion for impacting the lives of New Zealanders. You will also constantly be striving to be the best you can be, just as our students do and you will pride yourself on the quality of your work.

You will have

• A tertiary qualification in Information Technology
• A minimum of 2 years relevant experience
• Experience in various operating systems
• Experience in Microsoft 365/Azure cloud-based management system and Entra ID (AAD).
• 2 years’ experience working with Microsoft 365 applications
• ITIL Foundation level

Mō mātou | About us

The Kuratini Tuwhera is Aotearoa New Zealand’s leading distance and online learning provider. We are a business division of Te Pūkenga (New Zealand Institute of Skills and Technology). We specialize in taking the learning to our students, focusing on enabling the success of approximately 30,000 students each year. We’re a place where you can make a difference.

We offer a wide range of learning disciplines from Real Estate to Social Work, Construction and Education. From our Academic Staff Members to our Student Journey Centre, we ensure our students are at the heart of everything we do, every step of the way.

Ngā hua o tō tomo mai ki a mātou – Why you should join our team

We offer our people free education (50% off for whanau), free car parking on campus, flexible working options (including, working from home), a modernised working environment, subsidised school holiday programmes for your children, free fitness classes, and an on-site café.

We are proud of our kaimahi and value every contribution from all of our people.

If this role sounds like you, we would love to hear from you. Applications must be submitted online via our career’s website. Contact Dominic Ellery: dominic.ellery@openpolytechnic.ac.nz with any questions about the role. Applications close 11.00pm 28 November. Applications will be shortlisted as they come through. Please submit your application for this position as soon as possible.

Noho ora mai. Tēnā koe.