Operations Director Anz (Remote)

Operations Director Anz | Shark Ninja | Australia

Our mission is to positively impact people’s lives every day inevery home around the world. This allows our employees to be thinkers andtinkerers, designers and doers, creators and number crunchers, makers ofthings they love. We have an open culture that breeds outrageouslyextraordinary leaders who embody the leadership mindset of SharkNinja.

Our two brands, Shark, and Ninja, have enjoyed unprecedented growth in...

Operations Director Anz | Shark Ninja | Australia

Our mission is to positively impact people’s lives every day in every home around the world. This allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love. We have an open culture that breeds outrageously extraordinary leaders who embody the leadership mindset of Shark Ninja.

Our two brands, Shark, and Ninja, have enjoyed unprecedented growth in the past 5 years, driven mainly by the very strong innovation pipeline on both brands. Given this success in our existing markets, Shark Ninja has embarked on a bold plan for growing our APAC business.

In ANZ, our ambition is to that both brands should be in one out of every 3 households in ANZ. Over the last 2 years, we have grown by 10X and expect it to continue this pace of growth.

Our operations organization and logistical capability also need to grow to enable this scale. From logistics perspective we have recently moved our warehousing and distribution solution to DHL. With the pace and scale of the growth we are planning for, we need to continue to expand our logistics operations in Australia and New Zealand as well as the capability of operations organization in ANZ.

The successful candidate will partner with local and regional stakeholders to ensure the delivery of reliable and sustained service levels at the lowest possible cost. They will demonstrate strong communication skills, influencing skills, and analytical skills. They will be motivated by a fast-paced high growth environment that requires agility and flexibility and adaptability to enable ongoing growth of the ANZ business.

This role will be based in Sydney.

Position Overview:

This role is accountable for our entire supply chain – from inbounding, to warehousing, to delivery of goods to all our customers.

Here are some of the EXCITING things you will get to do:

Manage our supply chain working with our logistics partner DHL.
Be responsible for defining “What does great look like for a best-in-class logistics system”
Assigning metrics that will measure this delivery and regular reporting to all stakeholders.
Proactively assess and define the operational systems, capabilities, and capacity required to support the rapid scaling of the ANZ business, ensuring alignment with overall corporate strategy.
Lead the formulation and execution of a comprehensive operations strategy and resource planning framework tailored for the ANZ market, driving operational efficiency and effectiveness.
Oversee the performance evaluation process for third-party operations providers, ensuring that partnerships align with organizational standards and strategic goals.
Drive the ongoing achievement of performance standards and service levels that consistently meet or exceed customer and consumer expectations, fostering a culture of excellence in service delivery.
Strategically manage the cost to serve and productivity metrics, implementing initiatives that ensure competitive cost structures while maintaining high service quality.
Identify, propose, and lead critical ANZ operations projects, employing robust business case justification, comprehensive risk management, and realistic timelines; closely monitor execution and address challenges proactively.
Continuously monitor developments, trends, and changes within the ANZ supply chain landscape that may impact service delivery, cost efficiency, or operational capabilities; collaborate with cross-functional stakeholders to develop timely and effective operational responses.
Foster strong partnerships across departments to ensure alignment on operational strategies and drive seamless execution of initiatives that support overall business objectives.
Managing Peaks (events and NPD) throughout the year

Experience:

Supply Chain or Operations professional with 20 years operations experience across all functional areas of ANZ operations with a minimum 10 years’ experience in leadership roles within a fast-paced, B2B and DTC electrical appliance value chain.
Proven ability in partnering with and influencing cross functional internal and external stakeholders to achieve business objectives.
Operations degree or MBA with logistics or supply chain specialization.
Strong knowledge of operations systems including ERP, WMS, EDI, OMS/Middleware.
Ability to solve complex problems in a short term, with an ability to evolve those initial solves into long term operational practice and “Can do” attitude to solving supply chain challenges.
Demonstrated experience evolving logistics networks and operations systems, structures and processes/SOP’s including leading the execution of operational projects or project elements.
Ability to lead and develop our associates in an engaging, inclusive and results oriented style.

Your role in leading our success drivers & representing our unique mindset:

Lead us to be “RARELY SATISFIED”
Make things better each day; “PROGRESS OVER PERFECTION”
Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE,”
Deliver something great; “WINNING IS A TEAM SPORT”
Be clear and honest, “COMMUNICATING FOR IMPACT.”

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