Clearline Recruitment Ltd
Customer Service Agent (Remote)
Customer Service Agent | Clearline Recruitment Ltd |UK
Our client, a successful and growing service provider, is looking torecruit a Customer Service Agent to join their friendly and dynamic teamand provide first class customer service to clients and customers.
This is an exciting and excellent opportunity for a confident andself-motivated individual looking to kickstart their career and join anexpanding company with lots of room for professional progression. This role...
Customer Service Agent | Clearline Recruitment Ltd | UK
Our client, a successful and growing service provider, is looking to recruit a Customer Service Agent to join their friendly and dynamic team and provide first class customer service to clients and customers.
This is an exciting and excellent opportunity for a confident and self-motivated individual looking to kickstart their career and join an expanding company with lots of room for professional progression. This role offers a very competitive salary and great incentive skills!
If you are looking for a new challenge, or to further your current customer service experience, and possess great interpersonal skills and a basic understanding of computers then we would love for you to apply!
Please note: You will need to drive due to location of the offices as they are in the countryside.
Benefits
On-site parking
Private Medical Insurance
Bonus Scheme
Career progression and development opportunities
Incentive Scheme
Requirements
UK Driving Licence and access to vehicle due to remote location
Basic computer skills
Excellent interpersonal abilities
Strong teamwork under pressure
Outgoing, confident personality
Goal-oriented and target-driven attitude
Responsibilities
Customer Interaction and Sales: Managing customer interactions via phone and in-person, preparing and submitting quotations, promoting business, canvassing, and following up on inquiries.
Job Coordination: Monitoring live jobs to ensure timely collections and deliveries, updating clients on progress, and coordinating driver assignments, including evaluating and selecting drivers for job requests.
Client Acquisition: Developing new business through prospecting campaigns, targeting specific sectors, scheduling appointments for the Business Development Manager, and setting up new client accounts.
Key Account Management: Overseeing daily activities of key accounts, ensuring commitments are fulfilled, resolving issues like driver shortages or load availability, and preparing daily reports.
System Updates: Managing business operating systems, including driver and load tracking (CX, NAV), prospecting resources (FAME), and CRM systems (HubSpot).
Job Title: Customer Service Agent
Location: Horsham (will need to drive and have access to own vehicle due to remote location)
Salary: £24,000 per annum
Full Time: Monday – Friday, 8:00am – 5:00pm (40 hours per week)
For more information about this Customer Service Agent role, please contact Jamie Watson at Clearline Recruitment.
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