Level Cloud Systems Engineer (Remote)

Philippine-based Applicants Only.

PLEASE READ THE POSITION DESCRIPTION DETAILS BEFORE APPLYING FOR THIS ROLE.

IMPORTANT: You must have MSP experience (supporting external end users) to be considered for this role.

SHIFT: 6AM to 3PM Philippine time, Monday to Friday | Requires ON Call Weekends – 4AM to 2PM Philippine time

Leading on from substantial year-on-year growth, we are searching to fill several new positions within our UK team. One of these positions is for an experienced Cloud and Systems Engineer (Level 1) to join our team.

Successful candidates will work within a team of highly driven experts, providing client side support, cloud architecture, project management and consulting services.

Focusing on our healthcare clients, the role will be remote-based, dealing with clients across the UK & Australia.

Duties and responsibilities include but are not limited to:

• Contribute to the vision and solutions, to add greater depth value to the business.
• Working as part of a passionate team delivering the best service to our clients
• Point of escalation and assistance for front line support team members
• Answering calls and emails from clients and providing guidance to team members.
• Ensure all support members are logging all issues raised and providing end users updates on their support issues.
• Ensure all process are followed and adhered among the support team members
• Maintain IT team documentation in coordination with changes.
• Building strong client relationships with your customer service skills and professionalism
• Advance understanding about hardware related issues (Printers, Scanners, PC’s, Laptops)
• Have analytical thinking and highly process driven
• Excellent Telephony support skills
• Cloud platform backup check & maintenance
• Ticketing system queue management
• Phone system support
• Liaising with senior team for getting assistance with tasks as required.

Requirements

Must have:

• MSP work experience
• Minimum 2 years IT Support experience.
• Experience in first line support AD, VMware, Microsoft
• Experience of Active Directory – managing users and computers
• Experience of Microsoft Windows operating system, MS Office suite and MS 365 services
• Experience supporting users operating within a corporate network
• Excellent communication skills and the ability to deal with staff at all levels of the business
• Be passionate about technology trends and new technologies.
• Possess a can do/die hard attitude making sure things get completed to a high standard and never giving in!
• Have a form of IT Qualification
• Have excellent verbal and written communication.
• Be able to multitask.
• Be able to work independently and collaboratively.
• Customer service experience

Eventually progressing onto after successful placement:

• Cloud/Physical server builds
• Cloud/Physical firewall builds
• Client cloud migrations
• Network Troubleshooting
• Solution design
• Linux Opensource builds/Maintenance

Benefits

• Monthly Salary: Php 45,000
• Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
• You will be paid extra for overtime and Philippines public holidays
• Probation: 6 months and after Probation
• 10 days annual leave credits
• 5 days of sick leave
• HMO offered after 6-months Probation
• 13th Month Pay after 30 days
• Annual Appraisal
• Laptop provided after 30 days
• Permanent work-from-home role. You will have to use your own internet.
• SHIFT TIMES: 6AM to 3PM Philippine time, Monday to Friday | Requires ON Call Weekends – 4AM to 2PM Philippine time