Sales Engineer (Remote)

SHOPLINE’s Sales team is growing!

As a Sales Engineer at SHOPLINE, you will provide pre-sales technical support and contribute to the success of our ecommerce – Retail services. You will collaborate with cross-functional teams, analyze business needs, and deliver technical expertise to ensure customer satisfaction.

What you will be doing:

• Understand the business needs of our partners and sales team, and analyze requirements related to ecommerce – Retail services.
• Provide pre-sales technical support, guiding partners and sales team members in understanding the functionality and structure of our services.
• Collaborate with internal teams to develop technical specifications and make appropriate recommendations to meet customer requirements.
• Attend customer meetings and deliver technical content and presentations to showcase our solutions effectively.
• Verify and sign off on solution design, configuration, interoperability, and assess delivery costs for effective project execution.
• Establish and maintain strong interpersonal relationships with customers and stakeholders throughout the sales process.
• Research and understand user needs, incorporating insights into the development of tailored solutions.
• Stay updated on the competitive landscape, market trends, and evolving customer needs, aligning them with the company’s mission and vision.

Who you are:

• A passionate individual excited about driving business growth and contributing to a global platform.
• University graduate with at least 3 years of experience in sales engineering, preferably in the e-commerce/SAAS industry,
• Strong knowledge of software programming languages is a must, enabling effective technical support.
• Previous experience in a startup environment is highly desirable, showcasing adaptability and a proactive approach.
• Structured thinking and exceptional technical writing skills to convey complex concepts clearly.
• Proven ability to work collaboratively with cross-functional teams, fostering a cohesive and productive working environment.
• Adaptive nature, capable of thriving in ambiguity and a fast-paced environment, demonstrating resilience and a solution-oriented mindset.
• High attention to detail, with excellent organization and coordination skills to manage multiple tasks effectively.
• Strong multitasking abilities, enabling efficient handling of multiple tasks and prioritization based on importance.
• Curiosity and genuine interest in technology and new product developments, staying abreast of industry advancements.

The usual process

• TA team representative
• Hiring Manager round
• Stakeholder round(s)
• Head of HR & President interview

What our perks look like

💸 5% matching for 401K

🍎100% covered medical, dental, vision insurance for employee

🌴Time off and vacation of 15 PTO days & 10 sick days

🏠 Flexible work arrangement and Phone & Internet allowance

About SHOPLINE

Founded in 2013, SHOPLINE is one of Asia’s largest and fastest growing omnichannel ecommerce SaaS solution providers. The SHOPLINE platform is pioneering a rich ecosystem of streamlined technologies, resources and partners that empowers merchants to succeed.

You are joining the team at a critical stage of our global expansion! This year, SHOPLINE established their first US office in the heart of LA marking a new milestone to disrupt the e-commerce industry. The GTM team is rapidly growing. We strive to stay true to our start-up roots and spearhead new ideas everyday to build an awesome work culture.

We firmly believe that growing a team with ambitious and fearless individuals will allow us to unlock our product’s full potential.