Customer Success Manager (Remote)

Glint Solar was founded in 2020 with the mission of accelerating the adoption of solar energy across the globe. Today we are counting 30+ employees, an increasing number of customers from all over the world and we have exciting times ahead. We are scaling!

We are currently seeking a Customer Success Manager to help us foster strong relationships and drive high levels of customer engagement.

Who are you?

We’re looking for an empathic problem-solver to join our Customer Success team. You are motivated by understanding our customers’ needs, solving problems and driving customer satisfaction. You enjoy building strong relationships with our customers and want to make a difference. Creativity and content creation will also be an important part of the role as we scale up our business. You will be part of the go-to-market team working alongside Sales, Marketing and Product Management teams to ensure our services are delivered successfully.

Your Responsibilities

As a Customer Success Manager you will be responsible for:

• Building strong, long-term relationships with assigned customers by staying in constant communication and efficiently resolving issues tailored to individual needs.
• Ensure an overall great customer experience and onboarding to Glint Solar through communication and customer education.
• Driving retention and expansion through upselling and cross-selling.
• Be the voice of the customer internally with deep customer understanding and communicate customer feedback and experiences to the rest of the team.

Ideal Qualifications

• Bachelor’s degree and 3-7 years of experience in a customer-facing role or within the renewable energy industry.
• Experience working with senior and executive level customer contacts
• Collaborative spirit both within the commercial team and with the product team
• Experience with CRM (we use Hubspot) and data analytics
• Excellent communication skills, oral and written English
• Experience or interest in renewable energy
• Have the right to work in Norway/EU/EEA

This Is What We Can Offer

We are a fun-loving team of people from different backgrounds, with different likes and personalities. Between us you will find people who: love cross-country skiing, enjoy cooking new dishes, play frisbee golf, and DJ on the weekend. So what do we have in common? We support each other, love solving customer problems, believe in technology, and want to drive positive change in the world.

In addition to a great team we can also offer you:

• A tailored position based on your level of experience
• Chance to get in early in a young, fast-growing startup with an existing global reach
• Competitive salary with an option scheme to take part in our future success
• Steep learning curve and ability to take on increasingly larger roles as the company grows
• Work-life balance with support to work from anywhere weeks
• Lots of laughter and team events

Excited to join us? We’re just as eager to have you on board! We’ll be reaching out to candidates throughout the application period, so there’s no need to wait until the last day to apply. Please contact karin@glintsolar.com if you have any questions.