Product Community Manager (Remote)

THE ORGANIZATION

The Entrepreneurs’ Organization (EO) is a high-quality support network of 18,000 business founders and owners in 220 chapters and 80 countries worldwide. EO’s purpose is to move the world forward by unlocking the full potential of entrepreneurs. Since 1987, EO has helped entrepreneurs achieve transformational growth through the power of life-enhancing connections, shared experiences, and collaborative learning. Guided by EO’s core values: trust and respect, thirst for learning, think big, be bold, and together we grow, EO’s international staff collaborates successfully across diverse cultures. As an EO employee, you will gain access to the world’s top experts in entrepreneurship, grow beyond your perceived limits, and make breakthroughs as you refine and realize your personal goals. EO’s competitive total rewards package, flexible work environment, and generous professional development resources are frequently cited as among the most popular benefits of working at EO.

POSITION SUMMARY

The EO Product Communities Manager will provide support select member communities, their leadership teams, the products portfolio, and other key stakeholders. EO communities are both curated and member-led groups that drive value by helping members find their people and interests faster.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops community goals in line with portfolio and department objectives that drive member engagement. Responsible for strategizing for sufficient levels of community activity, learning opportunities, and networking for member benefit.
• Works with member leads and their leadership teams on strategic and tactical planning of engagement opportunities with the goal of engaging every member beyond their local chapter in meaningful ways. Is the liaison and operational partner for community leaders, providing ideas, guidance, and EO standards.
• Regularly updates and develops relevant SOPs, member engagement data, community budget, and training resources for metrics.
• Provides continuity of member leadership by participating in the selection process for community leadership and ensuring each community is diverse, active, and healthy.
• Supports bi-monthly meetings of member leaders and coordinates leadership development and workstream meetings as needed.
• Provides consultative support and coordinates administrative support needs for community leaders including what tools and resources are available to advance community communications and engagement. Collaborates with internal teams (Products, technology, brand) for signature projects and internal platforms. Ensures that UX of the community platforms is positive and platforms are simple and easy to access.
• Produces and communicates monthly calendar of upcoming Community events and builds rapport among community members to participate. Coordinates with leads and stakeholders to make sure activities and events are high-quality and meet the pre-determined need of participants.
• Supports Product’s Portfolio with additional projects, as needed.
• Collaborates with and supports other Community Managers for a seamless experience among all Communities.
• Attends and actively participates in team and global staff and department meetings and training.
• Performs other duties as assigned.

QUALIFICATIONS, SKILLS, AND KNOWLEDGE REQUIRED

• Bachelor’s degree in any field
• Minimum 2 years’ experience of working with communities of 500+ members.
• 2 or more years with direct association, event planning or coordination related work.
• Proven experience of successful collaboration with entrepreneurs on variety of projects.
• Experience in coaching preferred.
• Proficiency in the Microsoft Office suite, presentations tools, and some graphic design capabilities.
• Excellent customer service skills.
• Ability to work in teams with high accountability.
• Strong written and verbal communications skills, with the ability to communicate effectively with staff and members from around the world.
• Exceptional organization and time management skills.
• Experience working in an international environment.

ADA Specifications

• Professional workplace where business casual attire is required.
• Ability to work in a fast paced and global complex environment.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities of the role.