Servicenow Business Analyst (Remote)

Compucom is seeking an experienced ServiceNow Business Analyst that is interested in helping us work with our clients to better manage their IT. This position will be responsible for improving the delivery of IT self-services for clients by developing custom IT Service Catalog solutions on the ServiceNow platform. The ideal candidate will have a comprehensive knowledge of ServiceNow capabilities and limitations with an understanding of ITIL and systems integration. Candidates also need to be a strong team player with customer focus and should thrive on problem solving and achieving results. At the same time, candidates should also be self-motivated, capable of managing projects from requirement gathering to final implementation with minimal guidance.

Must be based in the USA and available to work East Coast hours

Primary Responsibilities

• Adapts existing methods and procedures to create possible solutions to moderately complex problems
• Applies innovative technology to business processes to develop new solutions and troubleshoot issues
• Consults with clients, project managers and client executives to develop appropriate technical solutions
• Follows up on outstanding development needs and provides timely status reports to the project manager
• Advises on options, risk and impacts on business processes and technical architecture
• Communicates technical problems and solutions to both technical and non-technical audiences
• Preferred Implementation experience in Service Catalog/Service Request

Required Skills

• Minimum of 5 years of experience in an analytical role
• Strong analytical and creative problem-solving skills to resolve highly complex software design issues.
• Ability to execute given assignments in a self-directed manner, takes ownership
• Experience with IT systems and technology platforms and demonstrated aptitude for learning new applications and technologies
• Ability to evaluate and assess the impact of one solution and / or product on the rest of the organization as a whole

Preferred Skills

• Proficient with Visio
• Experience with ServiceNow
• Internal and external client communication
• Flexible in adaptation and adoption of new applications
• Flexible in adaptation and adoption of new client requirements/expectations

Our benefits include:

• Health Insurance (Medical, Dental, Vision)
• Basic Life/AD&D
• Employee Assistance Program
• Paid Holidays
• Paid Time Off
• 401(k)
• FSA/HSA Pre-Tax Benefits
• Discounts
• Life/Disability Plans

Equal Employment Opportunity

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.