Community Manager (Remote)

ABOUT GENFLOW

We are the world’s leading creator monetisation agency. We do everything from building brands with creators, launch digital platforms and work with the world’s biggest brands. Our creators include Logan Paul, Iman Gadzhi, Grace Beverley, Mike Thurston, Leana Deeb, Chris Williamson and many others.

We believe having an audience is the most powerful asset you can have – it represents a ready made customer base to which anyone can sell the right product(s), and on which you can launch and scale a business fast. We’ve had a lot of success with this model, and manage a portfolio of 65+ creator brands across physical and digital products in fitness, fashion, beauty, nutrition and wellness, education and productivity.

We are a fast-growing, ambitious company (team is a 100+ with global offices) that has achieved so much already, but knows there is still so much more opportunity to go after, which is why we are building out our high-performing team.

Learn about Genflow

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HOW TO APPLY

Please complete the short form below:

https://genflow.typeform.com/to/GGNTITUE – (Paste into a new webpage to access)

THE ROLE

We are seeking a UK-based Community Manager to join our team at Genflow. In this role, you will be responsible for managing all of Genflow’s Creator Community platforms, across various niches. You will play a key role in building, nurturing, and enhancing the community experience for our members.

Key Responsibilities:

• Monitor, moderate & manage online communities.
• Monitor and respond to community members’ questions, posts, messages, and interactions to ensure they align with guidelines and values, daily.
• Organise and coordinate community calls and events.
• Create key takeaways from community calls for our members.
• Brainstorm ideas and implement course and community improvements.
• Manage and implement process to successfully onboard new members into our communities.
• Plan and implement community activity in order to maximise member retention.
• Mediate disputes within the community to resolve conflicts respectfully and constructively.
• Create and manage high-quality resources and content to ensure we offer as much value as possible within each community including, Miro boards, Notion documents, Google Docs, and Google Slides for community members.
• Communicate with our creators in relation to all community activity on a regular basis.
• Analyse community data and report on the success of community growth and engagement initiatives, weekly.
• Recommend improvements to community engagement strategies and tools.
• Work closely with the team to align community activities with broader business goals.

Ideal Skills + Experience:

• Proven experience managing online communities
• Minimum of 2 years experience
• Familiarity with tech platforms such as Discord, Notion etc
• Ability to effectively manage multiple clients and communities at one time.
• Excellent communication skills, with the ability to adapt messaging to fit the tone of the creator and the brand.
• Strong organisational skills for managing community resources and maintaining key documentation.
• Based in the UK, able to work UK business hours.