Enterprise Sr Analyst (Remote)

<>Position: Enterprise Sr Analyst
Location: Remote (Candidate can be remote but must be within travel distance to come on site (Harrisburg, PA) when needed)
Duration: 12+ Months Contract
Extension: Yes – this will last as long as the contract is in place. At least two more years

Required: </>

• Must have Windows Server Admin and Linux Server Admin Experience
• Must have Azure experience
• Must have experience with Log Analytics
• Preferred to have Sightline EAV and SCOM experience
• University degree or equivalent education and experience
• Minimum of 5 years relevant experience
• Advanced knowledge in one of the technologies relating to enterprise systems, networks, backup, storage, cloud or a customer proprietary, COTS, or Client application.
• Have specific certifications on the respective domain, platform or application.
• Ability to support multiple clients/ technologies as part of shared support delivery.
• Must be client focused, display interpersonal skills and be an effective team member.
• Ability to train and develop staff and/or client.

Job Description:

• Delivers and leads team in the delivery of Tier 2 remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client’s first level help desk support function.
• Provides referrals and/or dispatches to other service providers to ensure that client’s service level and technical requirements are met.
• Interacts with clients in person or by telephone.
• Answer questions about installation, operation, configuration, customization, and usage of second level remote hardware and software products.
• Applies diagnostic techniques to identify problems, investigates causes and recommends solutions to correct failures.
• Provides alerts and situation status information to both client and Client management.
• Coordinates critical client issues as well as new product and/or system implementations.
• Monitors performance and ensures completion of operational processes including incident resolution, root cause analysis, change management, and continual service improvement in accordance with Service Level Agreements.
• Prepares, approves and coordinates the implementation of technical documentation and ensures that technical and client documentation is clear, current, accurate and complete.
• Identifies, develops and conducts training needs for other analysts and clients as appropriate.
• May participate or lead defined projects activities.
• Initiates process improvements for internal and external clients.
• May be required to work in rotational shifts (24×7 shifts applicable) and provide on call support if required.
• May function as a Shift Leader.

• Pay Range: $32 – $35 Hourly

  The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.