Senior Customer Success Manager (Remote)

The world’s leading student loyalty network and accredited ‘Great Place To Work’, Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, we’re always innovating to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees.

Equity, Diversity & Inclusion at Pion

Because this part deserves a place at the top of the job ad…

Here at Pion, we’re working hard to grow an inclusive, diverse and respectful group of people we’re proud of. Accountability plays a big role in our company values, and we’re totally honest, open and transparent about our ED&I efforts. This is why we’ve made our commitments and internal statistics visible for everyone to see here. Our ever-evolving culture is defined by our people, and it’s all part of .

Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria.

If you need any adjustments to support you with your application, just drop us an email at talent@wearepion.com.

Requirements

About the role

As a result of our incredible success and growth, we are looking for a Senior Customer Success Manager to join us.

Responsibilities include{​{​{​{:}

• }}}Line management of a team of Customer Success Managers conducting weekly 121’s and ensuring the quality of their w
• orkMaintain strong relationships with assigned clients, acting as their primary point of cont
• actEnsure that clients understand the value Pion is bringing to their business to increase renew
• alsUtilise your knowledge to identify any brands which may be a churn risk and mitigate any iss
• uesResponsible for delivering monthly, quarterly and yearly revi
• ewsEnsuring customers have clear success pl
• ansLeveraging knowledge and client relationships to identify expansion opportunities for the Account Manageme

nt A Little Bit About You

…We’d really like to hear from you, if you have

• …Previous experience within a B2B Customer Success r
• oleTeam management experie
• nceComfortable with using data to make informed decision
• s. Clear and effective communication, between stakeholders internally and externa
• llyComfortable working to team targets and O
• KRsStrong commercial awaren

essBenef

itsLife at P

ionLet’s take a look at just a few things that make Pion an amazing place to work

…💰 Competitive sala

ry.🌴 Unlimited holiday. We strongly believe in a healthy work life balance, so we don’t cap the number of paid time off days you take. By doing this, we hope to help promote a sustainable way to work while maintaining your health and wellbei

ng.🏆 Accredited ‘Great Place To Work’ company in three categories https{​{​{​{:}}}}//www.greatplacetowork.co.uk/workplace/item/3545/Student

+Beans👩🏽‍💻Remote first working environment, meaning you’re not obligated to come into the office, you can choose the environment you think you excel be

st in.📅 Flexi-time, including Flexi Friday which gives you the opportunity to finish at 1

.30pm.❤️ Focus on welfare, including gym memberships, wellness challenges, mental health first aider and health cash

plan.🛍️ Incredible partnership discounts for the biggest brands in the world. Google, Apple, Ted Baker, GymShark, Domino’s and Uber to name

a few!🧠 Commitment to personal development and career growth. Think learning budgets, coaching workshops and progression

plans.💻 £200 work from home set up allowance to put towards your home o

ffice.Want to know

more?Check out our career site for everything you need to know about starting a career with P

ion…https{​{​{​{:}}}}//partner.studentbeans.com/about-us

/careers/By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Pions’ use of your personal inf

ormation.