Field Service Engineer (Remote)

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

As a Field Service Engineer, you will be responsible for providing technical support, service, and repairs for the entire Acute Care Technology division of ZOLL Medical Corporation with a focus on ZOLL ventilation systems, primarily on the Italian market. Your responsibilities will extend to other medical devices that may be added to our ZOLL portfolio in the future. This role may also involve support across other regions within Europe and EMEA.

You will ensure a consistent, high-quality customer experience by delivering timely maintenance, proactive servicing, and efficient resolution of customer issues, both on-site and at the ZOLL Service Depot in Piacenza, Italy.

Travel: 80% of the time in Italy (company car provided)

Geographical Focus For The ZOLL Italian Field Team

We have 3 full time positions in the following locations:

Greater Milano Region

Greater Tuscany Region

Greater Rome Region

Essential Functions

Fluency in Italian and strong English skills required

• Provide expert technical service and support for customer equipment, ensuring timely issue resolution and minimizing downtime.
• Proactively maintain and service customer equipment, using diagnostic tools to identify potential issues before they arise.
• Build long-term relationships with customers by delivering exceptional service.
• Consistently exceed customer expectations by providing personalized, high-touch service and clear communication.
• ZOLL as the face of the company, representing our service brand with professionalism.
• Provide technical support for ZOLL ventilators, Defibrillator systems, TherOx® systems, and future ZOLL portfolio products via telephone, email, and hands-on troubleshooting.
• Perform planned preventive maintenance, electrical safety tests, troubleshooting, repairs, upgrades, and modifications for a variety of ZOLL products at customer sites or the ZOLL Service Depot.
• Handle complaint investigations, including device and accessory investigations, in cooperation with QA/RA and manufacturing teams.
• Collaborate with manufacturing, supply chain, and R&D teams to provide feedback and improve product performance and reliability.
• Support sales, distributors, and clinical associates with system setup, operation training, and cross-training on ZOLL systems/devices.

Skill Requirements

• Completed degree as Engineer / Technician in electrical engineering / medical technology with 3+ years hands on experience ideally in a hospital environment
• Strong technical skills in electromechanical and medical devices. Knowledge of ZOLL devices is advantageous
• Ability to interact professionally with customers, assess issues, and escalate problems to the international ZOLL organization as needed.
• Knowledge and practical implementation of MDR
• Familiarity with medical device regulations (ISO 13485) and medical device reporting requirements.
• Ability to work independently and within a team under the direction of the European Service Manager.