Support Engineer (Remote)

We are currently hiring a Support Engineer to help us with the technical support and maintenance of the platform GrowFlow. If you have technical expertise with React and NodeJS and problem-solving skills, we’re expecting your application! For this position, we’re hiring a candidate from Croatia, Serbia, Bosnia and Herzegovina, or Bulgaria.

ABOUT THIS POSITION

You will be working on the development of the GrowFlow platform, a dynamic software platform designed to support the legal cannabis industry in the U.S. GrowFlow offers innovative tools for both retail and wholesale operations. With features that include both point-of-sale systems, inventory tracking, compliance management, customer relationships management, and advanced reporting, GrowFlow is trusted by cannabis businesses of all sizes to handle their day-to-day operations with ease. The platform integrates both software and hardware creating an all-around solution for customers.

As a Mid-Level Support Engineer, you’ll be in charge of providing exceptional technical support and maintenance for the GrowFlow retail point-of-sale web application. This role requires a blend of technical expertise and problem-solving skills to ensure smooth operations and a fantastic user experience. You will not interface directly with our customers, but you will collaborate with our customer service team to help rapidly solve customer-facing issues.

Tech stack of the platform:

• Frontend: ReactJS, TypeScript, HTML, CSS
• Backend: NodeJS
• Database: MongoDB powered by Parse Server

CORE RESPONSIBILITIES

• Troubleshoot, diagnose, and resolve application issues across the GrowFlow tech stack, getting at the root cause
• Collaborate with development teams to escalate and resolve complex technical issues
• Document solutions, processes, and troubleshooting guides for knowledge sharing
• Conduct root cause analysis and implement preventive measures to minimize recurring issues
• Assist in the implementation of minor enhancements and bug fixes to support evolving business needs
• Work during normal US business hours to ensure availability for urgent support needs (3pm – 11pm CET)

OPERATIONAL REQUIREMENTS

• 4+ years of experience with React and web development
• Strong understanding of ReactJS, NodeJS, HTML, and CSS for diagnosing issues
• Experience working with a NoSQL database like MongoDB, including basic querying and troubleshooting, familiarity with Parse Server is a plus
• Knowledge of software debugging tools and techniques
• Excellent problem-solving and analytical skills with attention to detail
• Excellent written and spoken English
• Strong communication skills to effectively liaise with cross-functional teams and end-users
• Proven ability to work independently and manage tasks in a remote environment
• Familiarity with version control systems such as Git
• Ability to work during normal US business hours (3pm – 11pm CET)

Bonus points for:

• Experience with Agile methodologies and Jira
• Experience with supply-chain-related software or the wholesale industry

WHAT YOU CAN EXPECT FROM US

• Competitive compensation
• Regular performance management
• Collaborative work environment
• Top-notch equipment
• Professional development opportunities
• Health and wellness
• Company-wide and team gatherings
• Comprehensive support
• Hybrid work model

ABOUT SPECK

We are Speck – a design and development agency dedicated to solving business challenges and building successful digital products used daily by thousands. With a team of over 70 talented technology professionals and passionate digital natives, we craft solutions for global clients and our internal startups.

In case you have the skills and knowledge mentioned above, don’t hesitate – send us your CV and we will get back to you!

If you have any questions about this position and collaboration, shoot us a message at hiring@speck.agency.

The position is open until filled.

You can check out this position also on our careers page: https://www.speck.agency/careers/jobs/support-engineer