Westpac Group
Principal Experience Designer (Remote)
Principal Experience Designer | Westpac Group |Australia
Job Description
Role – Principal Experience Designer
- ...
- Max Term role for 12 months
- Located in Barangaroo
- Hybrid work from home and office
- Mentoring and inspiring junior team members to grow their expertise and confidence.
- Engaging senior leaders to shape outcomes for complex and high-priority portfolios.
- Collaborating with Service Design Leads to translate visions into actionable roadmaps and detailed scenarios.
- Embedding within Financial Crime squads to influence roadmaps and drive customer-focused solutions.
- Facilitating workshops and co-design sessions to define problems and drive ideation.
- Leading UX research initiatives, analysis, and synthesis to gain actionable insights.
- Driving engagement with the design systems team for continuous improvement.
- Actively contributing to knowledge sharing within Westpac’s design community.
- 7+ years of experience in digital product design with strong UX capabilities.
- Experience leading initiatives and mentoring individual UX practitioners.
- Expertise working collaboratively with cross-functional stakeholders, including senior leaders and delivery teams.
- A proven ability to work autonomously on strategic initiatives in ambiguous or changing environments.
- Knowledge of Financial Crime and/or Business customer segments (highly desirable).
- Experience working alongside Service Designers (advantageous).
- Strong emotional intelligence, curiosity, and empathy, with the ability to influence outcomes effectively.
- Advanced facilitation, storytelling, and communication skills.
- A growth mindset and the ability to thrive in complex, fast-paced settings.
Principal Experience Designer | Westpac Group | Australia
Job Description
Role – Principal Experience Designer
How will I help?
As a Principal Experience Designer , you’ll play a pivotal role within Journey Borrow , a dynamic team of 25+ designers working across Strategic, Service, Experience, and Content Design. Together, we shape the end-to-end customer, banker, and broker experience for lending products, delivering exceptional digital design solutions for both Consumer and Business needs.
In this role, you’ll collaborate with stakeholders and delivery teams in the Financial Crime and Business portfolios , ensuring regulatory commitments are met while maintaining an exceptional customer experience through a robust design process.
You’ll lead and mentor designers, contribute to strategic roadmaps, and align customer experience across Westpac’s digital ecosystem. Your work will directly impact critical initiatives, including the uplift of “know your customer” experiences, enhancing outcomes for customers and bankers alike.
Your responsibilities include:
What’s in it for me?
You’ll take on a strategic leadership role that combines creativity, collaboration, and the opportunity to shape the future of Westpac’s digital ecosystem. Backed by a supportive team, you’ll help design experiences that make a tangible difference for customers and employees.
You’ll enjoy a flexible and collaborative work environment, opportunities for career growth, and the satisfaction of driving meaningful customer outcomes.
What do I need?
To excel in this role, you’ll bring:
What’s it like to work there?
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities, and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities – whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion. Hear from some of our people and their experiences working with us.
How do I apply?
Start here. Just click on the APPLY or button.
At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone-our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au .
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au .
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