System Administrator (Remote)

System Administrator | Idemia | Australia

About the business

At IDEMIA, we develop future-proof solutions through cutting-edge technologies and make it our mission to surpass client expectations to go beyond the ordinary. IDEMIA is a place where everyone is welcomed, empowered, and united around a vision: unlock the world, make it safer.

We are #1 in biometric security systems, #1 in civil identity solutions, #1 in automotive connectivity—our technologies impact the everyday lives of consumers and citizens across the globe, maybe even yours. Are you ready to expect the unexpected?

In Australia and New Zealand, IDEMIA’s Public Security & Identity Business Unit supports several blue-chip security customers that operate critical infrastructure and systems of national significance, underpinned by IDEMIA’s biometrics, digital security and cloud services. With a large pipeline of work coming through, we are looking for multiple talents to join our growing team.

You will be joining a highly motivated and collaborative team and a company that offers:

• Exposure to niche technologies products and solutions powered by modern technologies
• Work-life balance
• Diverse and Inclusive Culture
• Health and Group Life Insurance
• Long service rewards
• Learning & development
• Extended annual leave based on tenure up to 5 weeks per year
• Birthday leave

Benefits and perks

• Exposure to regional and global team members.
• Working on key national projects.
• On the job training and learning on IDEMIA technology and systems.

About the Role:

The System Administrator will provide Level 3 technical application support and guidance inside a team of System Administrators. You will be responsible for technical support escalation of IDEMIA’s applications and Level 3 support queues. 

Working closely with IDEMIA’s technical support teams (Engineers, System Administrators) to ensure implementation of appropriate policies and procedures whilst adhering to ITSM framework.

Skills and experience

Software: 

• 1+ years’ experience in a similar role
• Experience working within the APS and ITIL environments
• Experience working in a level 1 service desk environment
• Strong technical ability in Software Application Support
• Strong ability for technical analysis and critical thinking to solve issues   
• Broad knowledge of different technologies (Linux, Windows, Network, Oracle)
• Interest in learning a Linux environment. 

Desirable: 

• Experience using ITSM tool Service Now
• Previous experience in Biometrics Technologies.
• Experience in data extraction and reporting from relational databases.
• Virtualization experience, VMware or Citrix (Virtual Apps and Desktop)
• Good experience managing Windows environment, Win10, Server 12-19, Active Directory, Group Policy, SCCM, Patch management. 
• Knowledge of network protocols and administration (F5, Cisco)
• Infrastructure, Veeam, NetApp and backup solutions 
• Knowledge of ISM compliance and cyber security practices
• ITIL 4 foundation

Mandatory: 

• You must be an Australian Citizen to apply for this role.
• Ability to obtain and mandate AGSVA NV1 or higher security clearance is mandatory. Candidates with AGSVA Baseline or NV1 preferred.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home