Qae Program Manager (Remote)

Smallstep is an internationally distributed, remote-first company. We work reasonable, flexible hours and utilize technology to accomplish goals asynchronously. We look for folks who are thoughtful, can break down problems, and often work independently. You are trusted to work on your own and to ask for help when blocked. At Smallstep you get the benefit of working with a tight-knit team across many areas and contribute directly to the success of the organization.

This is a dual role. First, you’ll lead our internal dogfooding efforts, ensuring that our team is using Smallstep products effectively, gathering valuable insights, and driving product improvements. Second, you’ll manage and execute traditional QA activities, including writing test scripts, overseeing their execution (both in-house and outsourced), and ensuring our products are robust, secure, and user-friendly.

Responsibilities

• Smallstep on Smallstep Program Management:

• Lead the Smallstep on Smallstep initiative, ensuring all internal teams use our products in their daily workflows. Modeled after Okta on Okta, the program objectives are threefold:

• Enable the business
• Evolve the platform
• Showcase the platform

Collect and analyze feedback from internal users to drive product improvements.

Collaborate with cross-functional teams to integrate product enhancements based on dogfooding insights.

Create and share content, such as blog posts, videos, and case studies, to showcase how Smallstep uses its own products.

Represent Smallstep at industry conferences and events, sharing our dogfooding journey and lessons learned.

Quality Assurance:

• Develop, write, and maintain test scripts for critical Smallstep product workflows.
• Manage the execution of test scripts, ensuring thorough coverage and high standards of quality.
• Oversee outsourced QA activities, ensuring they meet Smallstep’s standards.
• Work closely with the development and product teams to identify and resolve bugs and usability issues.
• Implement automated testing where applicable to improve efficiency and coverage.

Qualities of an ideal candidate for this role include:

• Proven experience in Quality Assurance, preferably within a tech or cybersecurity environment.
• Strong understanding of software development and testing methodologies.
• Candidate should be comfortable with macOS, Windows and Linux environments
• Experience managing internal dogfooding or similar programs.
• Excellent communication skills, with the ability to create compelling content and present at/attend industry events.
• Ability to manage multiple projects and work with cross-functional teams
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly
• Experience with automated testing tools and outsourcing QA activities is a plus.
• A passion for continuous learning and improvement
• Identify, document, and help implement new use cases for the smallstep toolchain
• Great people skills and the ability to document everything for others to find and take action against

We believe in action-based empathy. We actively work to create an environment where everyone feels welcome and valued as teammates and contributors. We know a diverse team is essential to create a vibrant and inclusive culture that fosters a true sense of belonging. By embracing the unique talents and perspectives of our entire team, we approach challenges in ways that a monocultural team simply cannot.

We’re committed to building a self-aware group that is collaborative and results- driven, representing a variety of skills, backgrounds, and lived experiences. We believe everyone deserves a competitive salary, industry leading benefits, the ability to share in the company’s success, and the psychological safety to be their truest selves at work.

Smallstep is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage all those interested to apply.

Compensation Range: $60K – $180K