System Technologist Ii (Remote)

At Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Lima 911 Services Deparment

Job Description

• Act as software and databases technical point of contact during 911 project implementation and support phases.
• Assures the correct implementation of the software solution, acting as a middle point between the customer and the software provider.
• Translates customers requirements into technical specifications to be delivered to the provider and audits the implementation.
• Responsible for generating and maintaining technical documentation based on the software solution. Teamwork is highly needed to work with hardware IT engineers where the solutions will be on premise installed.
• During the support phase, creates and supervises guidelines to ensure a optimal operation of software and databases, being the focal point of scalations of SW and databases issues. If necessary will escalates issues to the provider. This position will be the main responsible of the software and databases, which will work under a mission critical environment.
• Technical Responsible for assurance of clean implementation and lifecycle in IT core related subsystems. Supports customer activations and responsible for configuration adjustments as required for management acceptance testing.
• Applies IT knowledge to the project team, supporting or interfacing with project manager and customer technical counterparts and vendors IT experts. Ensures configurations meet customer expectations as well as industry and product standards. Responsible for accurate back office system data record management.
• Responsible for the software and databases administration and configuration via thorough skill set including experience in mainly SO Windows Server, Linux, SQL Server, and others like PBXs and Networking. Knowledge developed in SAECAD /SISEP Platform. Knowledge in integrations: CTI , radio , integrated subsystems in SAEcad/SISEP. Knowledge in Cisco, firewalls, DDBB, Servers, WAN , LAN , PCs platforms.

Basic Requirements

• Bachelor’s degree in Information Technology, or an equivalent combination of education and relevant IT experience in complex systems, are required for this position.
• Able to communicate in english -oral and written

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.