Estate Manager (Remote)

Estate Manager/Property Manager (US Properties) – Job Description

We are seeking a reliable, experienced property manager who is focused on customer service to join our team. The Property Manager will be responsible for carrying out a range of duties to support an effective Repairs, Building Services and Asset Management service to all our residents.

Property finances and operations should be managed in a smooth and efficient manner

Responsibilities:

Ø Manage all aspects of assigned properties;

Ø Design business plans for assigned properties that suit customers’ needs;

Ø Inspect and arrange maintenance to meet standards;

Ø Maintain a positive, productive relationship with tenants;

Ø Rental subsidy assessment and house mapping;

Ø Assess, determine and manage tenant liability charge process as well as debt management and recovery;

Ø General tenancy management including complex issues;

Ø Meet deadlines and key performance indicators;

Ø Maintain gas servicing records as well as raising repair orders;

Ø Check/authorize requests from contractors in relation to variations to work orders;

Ø Maintain databases relating to stock condition and asset registers for all our properties;

Ø Maintain a contract register for all our procured maintenance contracts;

Ø Handle customer enquiries that relate to these areas of work

Ø Coordinate and deliver the planned works schedule;

Ø Effectively manage relationships with all stakeholders including customers, suppliers and other staff which will include appropriate conflict resolution and negotiation to achieve positive outcomes;

Ø Maintain and update all tenant and property records in accordance with policy and procedure;

Ø Adhere to organizational policies and procedures relating to Work Health & Safety, and contributing to a safe work environment;

Ø Receive, evaluate, instruct, record and process repair requests by tenants;

Ø Provide an effective and efficient repair service;

Ø Identify, process and record repairs classed as “Right to Repair” and monitor progress against standards;

Ø Manage all aspects of void properties, including, raise works, manage contractors and reporting on performance against targets;

Ø Attract tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units;

Ø Negotiate lease/contracts with contractors in a timely and reliable manner;

Ø Accomplish financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action;

Ø Assure quality and quantity of market ready apartments;

Ø Update job and market knowledge;

Ø Manage day-to-day requirements of property;

Ø Evaluate the property for pricing; calculate rental rates;

Ø Document property interior and exterior with photos;

Ø Manage all property personnel (landscapers, cleaning crews, etc.);

Ø Maintain and update property records;

Ø Document expenses, invoices, receipts, and warranties;

Ø Advise owners on tax deductions and expenses

Ø Manage job sites for both new construction and remodeling projects;

Ø Create schedules for construction crew and ensure all projects are fully staffed;

Ø Hire full-time and temporary laborers to contribute to each project;

Ø Create and manage the budgets for each project, including supplies, materials and labor;

Ø Oversee subcontractors and vendors to ensure quality standards are met;

Ø Plan the work and oversee the buying of necessary materials and equipment;

Ø Maintain regular communication and attend meetings with clients and their representatives to inform them of progress on the project;

Ø Conduct regular site visits;

Ø Conduct technical studies and research;

Ø Approve design changes;

Ø Develop reports;

Ø Provide guidance and mentoring;

Ø Improve production efficiency.

Requirements:

Ø BS degree in related field;

Ø 3 years experience in a customer service-related business with appropriate certification(s);

Ø Valid real estate agent/broker license;

Ø Knowledge of OSHA laws and regulations;

Ø Competency in MS Office and relevant databases and software;

Ø Ability to manage multiple projects at once with no decline in quality control

Ø Leadership skills and an ability to motivate your team to ensure a high standard of work

Ø Well organized with excellent time management skills;

Ø High level administration and office skills

Ø Demonstrated negotiation and problem resolution skills

Ø High level attention to detail

Ø Excellent verbal and written communication skills;

Ø Be able to work evenings and weekends;

Ø Successfully pass a drug test

Ø Driver’s license

Ø Must have valid US tourist visa (B1/B2) and amenable to remote work contract