Customer Experience Consultant Penrith (Remote)

Customer Experience Consultant Penrith | WISE Employment | Australia

With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring, transforming and empowering people by connecting them with employers in numerous industries.

The Customer Experience Consultant (CEC) is the first point of contact and a welcoming voice for our customers in our call centre. Based in Penrith, the CEC forms an integral part of the Customer Service Team, communicating with customers daily in order to provide a game changing service. This role is a key support to our Employment Partners and the wider team, contributing meaningfully to the ultimate goal of placing our customers into sustainable employment. 

Please note this position is a hybrid role with 3 days work from the office and 2 days work from home.

About you:

• Proven experience of working within a Customer Centric environment
• Demonstrated qualities of empathy, integrity and compassion
• The ability to work independently as well as within a team environment
• Able to work on a rotating roster, occasionally servicing states across WA, SA and NSW.
• Excellent communication and interpersonal skills
• High attention to detail in a high pressured environment
• Knowledge and experience working with Microsoft Office
• Ability to work on a rotating roster between 6am and 8pm
• Results driven, consistently achieving results, even under tough circumstances
• Action oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Customer focused, building strong Stakeholder relationships and delivering customer-centric solutions
• Able to manage conflict
• You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset
• Full Australian working rights, ability to satisfy national police check, and Working with Children Check requirements

To apply:

Please upload the most recent version of resume, and a cover letter, explaining why you would be suitable for the role. We start shortlisting immediately so immediate applications are recommended!

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our recruitment team at yasmin.middleton@wiseemployment.com.au 

Here at WISE, we actively encourage and welcome applications from candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA+ community and Aboriginal and or Torres Strait Islander candidates.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home