Jamf Admin Engineer (Remote)

Client Engineering Jamf Administrator

This role contributes to Customer s success by participating in building and maintaining Information Technology infrastructure Company wide. The primary responsibility for the role is to administrate JAMF Pro and be the tier 3 escalation point for Mac devices. Duties include analyzing requirements for solving highly complex business problems and coordinating detailed plans for implementation. Installs, tests, implements, and supports highly complex IT infrastructure systems. Diagnoses and resolves highly complex issues regarding system configurations, including hardware and software installations, setups, researching error messages and implementing fixes. Models and acts in accordance with Customer s guiding values and mission.

Primary :

2+ years direct experience maintaining Mac devices in an Enterprise environment.

Experience utilizing command line interface and shell scripting.

Experience with Adobe Creative Cloud in an Enterprise environment.

Experience with Microsoft Entra ID.

Experience packaging applications for Mac.

Working knowledge of Apple Business Manager (ABM).

Knowledge of local network (LAN) infrastructure components and ability to troubleshoot and collaborate with staff and vendors to resolve problems.

Ability in all areas of technical writing skills for information or infrastructure systems preferred.

Responsibilities:

Acts as information resource and internal consultant in their area of technical discipline to perform systems analysis and requirements gathering for highly complex IT and business systems.

Develops detailed plans, diagrams, and documentation, and implements company-wide projects, communicating with and coordinating among vendors, end users and Information Technology staff.

Develops and maintains system solutions that maximize quality, performance, availability, scalability, and security following departmental policies and standards.

Evaluates new versions or updates to systems to determine feasibility for use, prepares plans for adoption, and makes recommendations to senior staff and management.

With little supervision, installs, tests, implements and supports new versions or updates to enterprise hardware or software while keeping management fully informed of plans and progress. Coordinates with Information Technologies staff and business units for quality assurance testing and scheduling of move to production level.

Coordinates and oversees work provided by vendors on highly complex system installations using standardized work plans.

Plans and manages small to medium size projects and coordinates own task planning for projects with management agreement.

May coordinate activities of the project team or other team members.

May act as a source for direction, training and guidance for less experienced departmental staff.

Provide clear and concise communications.