Key Account Manager (Remote)

1.Onboarding and Training

• Guide new customers (e.g., healthcare staffing companies andrecruiters) through the onboarding process.
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Key Account Manager | Vetted Health | South Africa

1.Onboarding and Training

• Guide new customers (e.g., healthcare staffing companies and recruiters) through the onboarding process.
• Provide product training to help customers understand how to use Vetted’s features, integrations, and database effectively.
• Ensure seamless integration with ATS systems like Bullhorn and LaborEdge for new clients.

2. Customer Relationship Management

• Act as the main point of contact for all post-sale interactions with clients.
• Develop strong relationships with key stakeholders (e.g., recruiters, talent acquisition teams).
• Conduct regular check-ins to assess customer satisfaction and understand their evolving needs.
• Identify all key contracts and recruiters in Customer Account

3. Product Adoption

• Monitor customer usage of Vetted’s platform and work to increase engagement
• Identify upselling opportunities based on customer needs (e.g., advanced features, additional seats, or upsell of performance-based models).
• Identify recruiter champions to promote Vetted within the organization

4. Customer Support & Issue Resolution

• Collaborate with the support team to resolve any technical or service-related issues.
• Act as a mediator between the client and your development team to communicate customer feedback and potential improvements to the product.

5. Churn Prevention & Retention

• Proactively address issues that could lead to customer churn by identifying pain points early and providing solutions.
• Create tailored success plans for clients to ensure they see tangible ROI from using Vetted.

6. Data Analysis & Reporting

• Track customer metrics such as usage, satisfaction, and retention rates.
• Keep customer happiness in an up to date spreadsheet to monitor customer satisfaction
• Provide regular reports to internal stakeholders (e.g., Head of Growth, CEO) on customer performance and insights to guide product development.
• Understand Vetted’s placement goal against the clients stated staffing goal and capacity

7. Advocacy & Feedback Loop

• Collect feedback from customers to identify areas of improvement or new features they’d like to see.
• Serve as the voice of the customer within your company, ensuring their needs are prioritized in product updates.

8. Contract Renewals & Expansion

• Work with customers towards renewing their contracts and expanding their use of the platform.
• Develop strategies to reduce any roadblocks during the renewal process.

8. Work Closely with Internal Client Team

• Collaborate with Account Executive to increase placements and attribution of each account
• Work with Vetted Agent team to support their work in outlining suitable candidates that are sourced via Vetted Agents

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Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home