Program Manager Customer Success (Remote)

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.​

Join us in digitising healthcare!

What’s the opportunity?

This role will:

• Deliver large scale strategic change projects for the DOH of Health program of work.
• Understand interdependencies between technology, operations, and business needs.
• Demonstrate excellence in execution and customer service.

About the role:

Program Management

• Program Planning: responsible for developing a comprehensive program plan that outlines the objectives, scope, deliverables, timeline, and resource requirements of large-scale program/projects.
• Program Execution and Monitoring: Lead the day-to-day execution of the program. Coordinate activities across multiple projects, monitor progress, track milestones, and ensure adherence to program timelines and quality standards. Establish monitoring mechanisms to assess program performance and take corrective actions when necessary.
• Risk Management: Identify, assess, and mitigate risks associated with the program. Develop risk management strategies, establish contingency plans, and regularly monitor risks to ensure timely resolution and minimise the impact on program objectives.
• Budget and Resource Management: accountable for managing the budget, including financial planning, tracking expenses, and ensuring cost-effectiveness.
• Change Management: Responsible for change management component to anticipate and address resistance to change. Oversee the development of change management plans and ensure smooth transitions by engaging stakeholders and facilitating effective communication and training.

Stakeholder Management

• Foster collaborative and mutually supportive relationships with senior stakeholders across business units and enterprise functions within Telstra Health.
• Ensure Telstra Health compliance to Governance standards and governance forums established for current and future customers.

People Leader Management

• Team development: Mentor and guide team members in their professional growth and career development. Provide regular feedback and coaching to help team members improve their skills and performance.

About you:

• Bachelor’s degree in Information Technology, Business, Computer Science, or related discipline or equivalent work experience is required.
• Project Management certification (PRINCE2/PMBOK) desired

Essential:

• 10 + years’ experience as a Senior Project/Program manager with demonstrated track record of successful delivery of large-scale projects.
• 10 + years’ experience engaging with senior stakeholders.
• Understanding of project delivery methodologies and experience managing project portfolios consisting of all types of projects.
• Demonstrated ability for independent decision making and managing highly visible large-scale projects or portfolios.

Why join Telstra Health:

• We believe that flexibility is not a ‘perk’, it’s how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony.
• Join us if you find change, a fast paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new!
• Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
• If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you!

And it doesn’t stop there…

• Avenues for growth and stepping into other roles.
• 30% discount on Telstra services including home broadband and post-paid mobiles.
• Free 24/7 professional and confidential support for you and your family through EAP
• Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more
• Multiple leave options including 16 weeks gender-equal paid parental, family and domestic violence leave, cultural, volunteer, study leave, as well as the option to purchase additional leave.

We are passionate about creating an environment that’s inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on Recruitment@health.telstra.com

Applications will be assessed and shortlisted as they are received so apply today!

We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.