Email Production Specialist (Remote)

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we’re at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Email Production Specialist

Location: Kuala Lumpur, Malaysia

a Little Bit About The Role And Team

OLIVER is a global marketing agency. Our skilled creative talents are dedicated to high-profile clients and are based either onsite, near site or offsite in our hubs.

We are looking for people who want to work closer with clients and brands, who are entrepreneurial and relish the opportunity to be a part of something new and dynamic.

The Email Production Specialist is responsible for the successful production, management, and deployment of customer-facing email and SMS campaigns via Salesforce Marketing Cloud. This role will work closely with our client’s marketing team to ensure communications are deployed accurately, on time, and follow brand and legal standards. Our client is a multi-national conglomerate focused on transportation, e-commerce and business services.

What You Will You Be Doing

With hundreds of millions of messages being sent by the organization every year, the SMFC Email Specialist plays an important role in ensuring the students, parents, and professionals who we serve receive personalized, timely, accurate communications. This individual will leverage their HTML abilities to transform text-based content and provided images into responsive, personalized, and dynamic email communications. They will own the deployment process for assigned communications, collaborating with team members from different parts of the organization to keep campaigns moving through tight deadlines.

You Will Have The Following Responsibilities

• Manage assigned email and SMS projects through coding, editing, proofing, quality assurance and deployment phases.
• Work closely with the Campaign Manager and other stakeholders to produce and deploy email and SMS communications, meeting aggressive deadlines.
• Securely manage and upload contacts lists.
• Hand-code HTML from text documents into emails. Assist in the creation of templates, automations, quality control and dynamic campaigns as needed.
• Closely follow internal email marketing processes, ensuring communications meet brand and legal standards, plus assist in documentation of processes as needed.
• Analyze campaigns and recommend best practices, A/B testing, new trends in email, etc.
• Manages conflict in a positive and assertive manner for the best outcome.

WHAT YOU WILL NEED TO BE GREAT IN THIS ROLE:

• Salesforce Marketing Cloud Email Specialist certification is mandatory.
• Experience in handling AMPScript, SQL queries on Salesforce Marketing Cloud required.
• Hands on experience with data extensions, automations, journeys, building of cloud pages, filters and triggers in Salesforce Marketing Cloud is strongly preferred.
• Solid understanding of email best practices, CAN-SPAM and other email and SMS data privacy laws.
• A minimum of 3 years coding HTML emails, handling contact lists, and deploying communications through an email service provider is required.
• Some A/B testing experience, and the ability to generate and communicate reports using marketing automation and web analytics tools to highlight key email/SMS performance indicators.
• Experience with responsive design for email.
• Exceptional organization, time-management, communications, attention-to-detail, and project-management abilities.
• Ability to learn and execute company-specific email production processes quickly and accurately.
• Bachelor’s degree or equivalent experience.

Req ID: 10283

Our Values Shape Everything We Do

Be Ambitious to succeed 

Be Imaginative to push the boundaries of what’s possible 

Be Inspirational to do groundbreaking work 

Be always learning and listening to understand 

Be Results-focused  to exceed expectations 

Be actively pro-inclusive and anti-racist across our community, clients and creations 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. 

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.