Application Supervisor (Remote)

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Application Supervisor for Beckman Coulter Diagnostics is responsible for supervising support, training, technical execution, sales assistance, and team development.

This position is part of the Diagnostics team located in Malaysia and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Beckman Coulter Malaysia Diagnostics team and report to the Country Manager responsible for supervising support, training, technical execution, sales assistance, and team development of the Application Specialist. If you thrive in a multifunctional, leadership, fast paced and supporting role and want to work to build a world-class diagnostics organization—read on.

In this role, you will have the opportunity to:

• Supervise and guide Application Specialists in providing comprehensive pre-sales and post-sales support for Diagnostic products to achieve the sales and profit goals in Malaysia market
• Coordinate and oversee customer training sessions conducted by Application Specialists
• Ensure accurate and effective instrument performance evaluations and troubleshooting processes are carried out.
• Provide high-level support on application issues and act as an escalation point for complex technical problems and ensure timely resolution
• Ensure technical implementation, e.g. reagent reformulation updates, software upgrades, product corrections, etc. are carried out smoothly and efficiently, with minimal disruption to customer operations.
• Lead, mentor, and develop the Application Specialist team to ensure high performance and professional growth.
• Work closely with other functional teams to ensure alignment and support for overall business objectives.

The essential requirements of the job include:

• Bachelor or above in Biomedical Science or related subject
• Previous experience in related commercial field in the same capacity in an international organization;
• Strong knowledge of diagnostic products and their applications;
• Excellent customer service skills with experience in pre-sales and post-sales support;
• Demonstrated ability to plan, coordinate, and execute technical implementations;
• Exceptional verbal and written communication skills

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Willingness to travel within Malaysia as needed.
• Ability to adapt to changing market conditions and customer needs.
• Proficiency in English and Malay. Additional language skills are a plus.

It would be a plus if you also possess previous experience in:

Clinical Chemistry, Immunology and Lab Automation project implementation

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.