Customer Success Associate (Remote)

Customer Success Associate | GoHealth Urgent Care | UnitedStates

At GoHealth Urgent Care, we Go above and beyond for our patients, teammembers, partners and communities by ensuring that their experience iseffortless, personal and connected. All of our 150+ GoHealth Urgent Carecenters are seamlessly integrated with market-leading health systems andengaged with our communities.

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Customer Success Associate | GoHealth Urgent Care | United States

At GoHealth Urgent Care, we Go above and beyond for our patients, team members, partners and communities by ensuring that their experience is effortless, personal and connected. All of our 150+ GoHealth Urgent Care centers are seamlessly integrated with market-leading health systems and engaged with our communities.

In a collaborative manner, the Customer Success Associate is responsible for fulfilling daily scheduling requests and the coordination of on-the-ground delivery of services provided to client and employers partnering with operations leadership in the market, and national support resources on the Customer Success Management team and Business Development. The role provides appropriate support on key functions including project management, scheduling of resources, direct client support and on-call management for day of problem solving. In addition, the position will do troubleshooting, problem resolution, and serve as an escalation point for the customer.

The hours for this position are 9:00 am – 5:00 PM EST and can be based in any of our Markets: NY, OR, WA, CA, MO, AR, OK, NC, DE, CT, MI, VA, PA, WV or Houston, TX

Experience:

Two years of administrative support experience required
Healthcare experience required
Experience in managing and implementing projects and strategic change initiatives required
Experience in providing consultative services preferred

Education:

High School Diploma required
Bachelor’s Degree preferred

Required Licenses/Certifications:

Current State Driver’s License

Additional Knowledge, Skills and Abilities Required:

Knowledge of medical office management systems and procedures
Excellent time management skills and ability to multi-task and prioritize work
Social perceptiveness and service oriented
Excellent written and verbal communication skills
Strong organizational and planning skills
Proficiency in MS Office and patient management software

Essential Functions:

Schedule Growth appointments in Clockwise
Schedule and collect claim information for work comp referrals
Customer service resolution for urgent issues that arise with Growth clients
Provide patient lists for on-site testing for invoicing
Travel and maintain driver’s license as needed
Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility
Collaborate with Operations and Revenue Cycle team to ensure Growth patients have proper registration and CPT documentation in order to invoice client in a timely manner
Send out all invoicing welcome letters to clients
Answer patient questions regarding their care and keep them informed of their status
Responsible for maintenance of medical records and scanning charts to patient files
Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
Conduct courtesy call-backs for patient follow-up as needed
Collaborate with internal and external customers and partners on DTE processes
Travel to markets periodically to help with Growth events (clinical or marketing events)
Perform clinical duties for Growth events as needed
Participate in client kickoff calls and other meetings as necessary
Escalate client issues to manager as needed
All other duties as assigned

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

For applicants in California, please review our California Consumer Privacy Statement here.

About GoHealth Urgent Care

GoHealth Urgent Care has outstanding career opportunities in Atlanta, the Bay Area, Connecticut, Delaware, Maryland, Michigan, Missouri, New York, North Carolina, Northwest Arkansas, Oklahoma City, Portland/Vancouver, Texas and Virginia. And all of these positions have one thing in common: flexibility to practice and support urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust or burn them out, our team can balance and prioritize their professional and personal lives. Remote positions are also available.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home