Customer Support Manager (Remote)

Customer Support Manager | Sharon Bennie |Australia

$100K + Super
Meaningful role – Supporting purchasers
Sydney CBD / Hybrid WFH
Fast-growth, high-performance environment
Leading Property Investment team

Customer Support Manager | Sharon Bennie | Australia

$100K + Super
Meaningful role – Supporting purchasers
Sydney CBD / Hybrid WFH
Fast-growth, high-performance environment
Leading Property Investment team

Our Client:

Experiencing exponential growth in the past 5 years, our client is now one of Australia’s largest property investment advisory teams. A values-driven business with a mission to guide their members on an exciting wealth-creation journey, they boast a 4.9 star rating on google, have garnished great write-ups in publications such as the AFR and are continuing to go from strength to strength…

Duties:

With somewhere between 1200 and 1400 settlements due in 2024, this is a pivotal role to ensure exceptional service and guidance is provided to clients following the purchase of property, right through to settlement. Duties will include:

Nurse customers and provide information and guidenace in the period from purchase to settlement and enusre they are prepared for each stage of the process
Maintain and update daily, weekly, and monthly settlement status reports
Liaise with Vendors, Agents, Solicitors, Financial Planners, Brokers, Buyers, and Internal Staff about the status of Contracts, Settlement, and Construction Progress
Interpret and explain fundamental contract terms & conditions
Prepare pitch materials, handover booklets, and manuals for document preparation
Assist members with defect inspections, depreciation schedules, and property leasing.

Specific requirements:

Possess a solid understanding of timeframes within the House & Land development process
2+ years in a similar role within a high-volume developer, builder, broker etc
Willing to work outside of normal weekday 9-5 hours (rarely, but when necessary during peak periods)
Maturity and a client-experience-focused mindset
Real Estate Certificate of License is preferred (but not essential)
Ideally have a passion for property investing and a high EQ

Benefits:

Inspiring role, supporting clients in their wealth-creation journeys
Generous salary on offer for the right candidate
Hybrid work environment (and convenient CBD office location on bus & train routes for the days you go in)
Career development opportunities
Incredible office space with lots of natural light, breakout space and full kitchen / dining area (also a coffee shop in the lobby)
Great workplace culture

To be considered, please click the APPLY button

Sharon Bennie
0413 381 381

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Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home