X Customer Support Officers Ict Helpdesk Nsw State Government (Remote)

X Customer Support Officers Ict Helpdesk Nsw State Government |Alexander Appointments | Australia

$33.96 per hour + Super| 35hours per week, rotating rostersbetween 730am – 6pm Monday to Friday
NSW State Government | Bathurst, Newcastle, Wollongong &Parramatta Locations + WFH

X Customer Support Officers Ict Helpdesk Nsw State Government | Alexander Appointments | Australia

$33.96 per hour + Super| 35hours per week, rotating rosters between 730am – 6pm Monday to Friday
NSW State Government | Bathurst, Newcastle, Wollongong & Parramatta Locations + WFH
ASAP Start | Estimated 6-month temp assignment, potential to extend

About the Company
Our large NSW State Government client serves the community by leading the provision of world-class education, connecting all stages from early childhood to tertiary qualifications across the NSW community.

About the Role
They are currently seeking 10x Customer Support Officers with HelpDesk experience to join their Contact Centre in either Parramatta, Bathurst, Wollongong OR Newcastle. These are an estimated 6-month temporary assignments, with a potential to extend.

Reporting to the Manager, you will be responsible for acting as the first point of technical resolution contact for all reported ICT related incidents across the different technology units.

Responsibilities

Act as the first point of contact, providing high level, professional customer service
Respond to inquiries from customers in a high-volume call environment
Answer inquiries within a timely and accurate manner
Resolve customer complaints
Troubleshoot basic ICT hardware and software issues
Translate and convey technical information to everyday terminology
Follow and comply with Service Now framework
Records and database management ensuring integrity, accuracy and confidentiality
Adhere to Contact Centre daily and monthly KPI’s
Ensure compliance with legislative requirements

About You

Professional and confident with a customer service delivery focus
Impeccable communication skills, both verbal and written
Strong computer literacy and proficiency with MS office suite and Service Now ticketing system
Superior organisational skills and ability to multi-task and prioritise conflicting deadlines
Solid analytical, problem solving and conflict resolution skills

Requirements

Demonstrated operational service desk or contact centre environment experience
Proven Helpdesk or Customer Service experience
Experience troubleshooting basic ICT hardware and software advantageous
Reliable remote internet access
Flexibility to work rotating rosters between 7:30am – 6pm Monday to Friday
Willingness to undergo a National Police Check
Ability to commence and commit to the duration of the assignment

How to Apply
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted.

For other similar roles currently available, please go to our jobs page https://www.alexanderappointments.com.au/job-results

We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/job-alerts

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home