Customer Retentions Advisor Worker (Remote)

Customer Retentions Advisor Worker | Firstsource |UK

Role: Customer Retention Specialist – Remote Working

Operational Hours: 16:30pm – 1am Monday to Friday (No Weekends)– Training on site 12pm – 8pm

Full time: 37.5 hours per week, permanent
Salary:£14.10 per hour (£27,570 per annum) + ability to earn bonus (up to£3,300 per year!)
Location: Remote ( MUST BE LOCAL TO...

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Customer Retentions Advisor Worker | Firstsource | UK

Role: Customer Retention Specialist – Remote Working

Operational Hours: 16:30pm – 1am Monday to Friday (No Weekends) – Training on site 12pm – 8pm

Full time: 37.5 hours per week, permanent
Salary: £14.10 per hour (£27,570 per annum) + ability to earn bonus (up to £3,300 per year!)
Location: Remote ( MUST BE LOCAL TO DERBY)

About the Role

This is an exciting opportunity be a key player in our sales-focused team, possessing advanced knowledge of our products, procedures, and guidelines.

Gannet is a leader in the US media industry, who produce renowned publications and engage audiences through digital platforms, making a significant impact in the marketplace. This role is pivotal in retaining their US customers who are considering discontinuing their subscriptions with Gannet publications.

We’re seeking an individual who not only communicates effectively with customers but also leverages sales techniques to understand and address the root cause of their dissatisfaction, securing their continued business, and grow engagement through product positioning.

If you’re looking for a somewhere you can learn new skills and start a career, Firstsource could be the place for you. We have plenty of opportunities and progression routes available. Lots of our management team and support roles have been promoted internally and we’re always looking for new talent!

Role Requirements:

· Previous experience in sales is preferred – whether that’s face to face or contact centre based – however comprehensive training will be provided for those who are willing to learn!

· Comfortable working in a targeted environment

· The ability to stay self-motivated with strong resilience

· A passion for people and providing them with the best products & service

· The ability to read your customer and really understand their needs

· Demonstrate a high level of accuracy and attention to detail

· Willingness to take on board feedback and coaching with an open mind

· Ability to show commitment to the role through punctuality and reliability

· Employment is contingent on passing a pre-employment, post-offer background check to ensure compliance with company standards

The Perks of Joining our Team:

· Salary of £27,570 per annum (with fortnightly pay)

· 29 Days Annual Leave – Increasing with each year of service

· Plenty of Progression routes

· Free Health Care

· Thorough In-depth Training

· Continuous Coaching and Development

· Casual Dress Code

· Discounts for high-street shops, restaurants, and days out!

· £750.00 refer a friend programme

In joining the Firstsource family we strive to create a diverse and inclusive work environment for all our employees. Firstsource offer the opportunity to be involved in Diversity forums and for you to contribute to creating a truly inclusive workplace.

We are not only there for our customers, but also our staff supporting them with their mental health and wellbeing. Our employees’ values and worth are at the forefront of how we run our company. Throughout your time with Firstsource you will receive constant support. We continuously run engagement incentives and Wellness activities to help support our amazing team!

LBMID

Job Types: Full-time, Permanent

Pay: £27,570.00 per year

Additional pay: