German Speaking Vip Account Manager (Remote)

Our client is looking for experienced or Junior VIP Account Managers who are Bilingual or Native level of German to be based in Cyprus or willing to move to Cyprus

Responsibilities:

• Develop and maintain strong, personalized relationships with high-value players in your market.
• Serve as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
• Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
• Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
• Continuously monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
• Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
• Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
• Handle VIP player complaints and disputes with a focus on fair and efficient resolutions
• Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team

Requirements:

• Bachelor’s degree in a related field or equivalent work experience.
• 
  Candidates must be located within the EU time zone, excluding Malta, Bulgaria, and Cyprus
• Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
• Profound understanding of the your country iGaming market, along with in-depth knowledge of player preferences.
• 
  Bilingual or Native level of German
• Outstanding communication and interpersonal skills.
• A customer-centric mindset with a firm commitment to delivering top-tier customer service.
• Strong analytical capabilities, with a data-driven approach to decision-making.
• Proficiency in using customer relationship management (CRM) tools and other relevant software.
• Ability to work effectively both independently and as part of a team.
• Flexibility in terms of working hours, as VIP player management may occasionally require evening and weekend availability.
• Exceptional problem-solving skills and the capacity to remain composed under pressure