User Experience Researcher (Remote)

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description

• Support research initiatives to identify meaningful and actionable user-centered insights to help the team deliver industry-leading experiences to both external and internal users
• Discover and understand user behavior, motivations, and needs to help teams shape concepts, products, and solutions
• Execute iterative end-to-end user research activities spanning a broad set of products (hardware and software) and involving multiple types of concurrent user research, including but not limited to generative work (e.g. interviews, field studies, ethnography), evaluative work (e.g. usability studies, concept evaluations, benchmarking, heuristic evaluations), to summative or validation research
• Collaborate with other researchers on more complex and iterative workstreams
• Experience with various types of analysis techniques (e.g. synthesizing data, descriptive and inference statistics, classification, clustering).
• Understand product roadmaps and plan long-term and short-term research initiatives to inform design decisions
• Work collaboratively with cross-functional project team members and business peers to propose the best experience for our end users
• Utilize ideation and storytelling skills to effectively communicate research insights and ideas with colleagues, management, and external parties both in the U.S. and other countries
• Express a growth mindset and desire to remain current in fields of user experience, user research, and product design

Basic Requirements

• Bachelor’s degree or Master’s degree in User Experience Research, Human Factors, Cognitive Psychology, Anthropology, Sociology, HCI/Computer Science, or other related fields
• 5+ years of proven success conducting user research (qualitative and quantitative) in an industry setting or equivalent
• Portfolio/sample work demonstrating breadth and depth in UX research, conceptual thinking, creative problem solving, and deliverables (e.g. study plans, reports, and data visualization)
• Experience with various qualitative and quantitative research methods and techniques (e.g. interviews, ethnography, descriptive and inferential stats, classification, clustering, etc.)

Preferredrequirements

• Experience working at a fast-paced technology or startup organization with technologies such as PCs, AR/VR, IoT, Collaboration, AI, global sales tools, etc.
• Experience of working with internal sales stakeholders
• A healthy mix of qualitative and quantitative research methodologies
• Familiarity and experience executing a user-centered design (UCD) driven product (or concept) through a development process
• Experience with evaluating iterations of hardware designs longitudinally
• Experience with interpreting, applying, and measuring anthropometric data for product development
• UX research experience in non-US markets
• Local to Raleigh/Durham area strongly preferred but remote may be considered
• Strong analytical and synthesis skills with proven ability to drive research that delivers user-centered product insights and design directions
• Experience working directly with other user experience, research, and design professionals
• Detail-oriented with the ability to be pragmatic and keep the ‘big picture’ in mind
• Self-motivated and execution-orientated with the ability to work independently as well as take direction within established strategic and business guidelines
• Ability to work in both lead and supporting roles on projects in a fast-paced, dynamic, and international, multidisciplinary team environment
• Strong presentation and interpersonal communication skills
• Language proficiency: Excellent written and verbal English (required)
• Ability to travel (~10%)

The base salary budgeted range for this position is $100k – $140K. Individuals may also be considered for bonus and/or commission.

Lenovo’s various benefits can be found on www.lenovobenefits.com.

In compliance with Colorado’s EPEWA, the expected application deadline for this position is March 27, 2025. This applies to both external and internal candidates.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.