Crew Accommodations Supervisor (Remote)

Corpay is currently looking to hire a Crew Accommodations Supervisor under the Airline Division, TA CONNECTIONS. The Supervisor is responsible for overseeing assigned Crew Accommodations Agents. The Supervisor will train, coach, and mentor; ensuring productivity meets and exceeds quality standards. The Supervisor is positive, smart, enthusiastic individuals with great leadership skills and excellent attention to details. The Supervisor will support the team and associated clients in an efficient and timely manner by taking ownership of each case, ensuring swift and consistent problem resolution . You will report directly to Nabil Guernouti and regularly collaborate with supporting team(s)/department(s).

How We Work

As a Crew Accommodations Supervisor, you will be expected to work remote/virtual. Corpay will set you up for success by providing:

• Company-issued equipment
• Remote training

Role Responsibilities

• Supervising and assisting the Crew Accommodations Agents (CAA’s) with daily tasks, duties, and workflow as necessary to meet client timeframe requirements
• Demonstrating in-depth knowledge of overall processes and procedures
• Making recommendations to Management concerning CAA’s and improvement of procedures
• Monitoring performances of assigned CAA’s for assistance with evaluations, quality assurance, and training purposes
• Providing instructions and distributing daily assignments
• Interpreting and communicating work procedures and company policies
• Preparing and/or processing operational reports
• Communicating with other departments and management to resolve problems and expedite work
• Showing ability to Multitask and monitor multiple agents, Shared Inboxes, Teams Chats and Call Dashboards
• Providing appropriate counselling and training
• Receiving inbound inquiries to source hotels, transportation and travel needs for airline crew, mechanics and in certain situations, training and corporate training
• Obtaining, evaluating, and providing accommodations and transportation according to client guideline, requirements and SOPs,
• Providing continual feedback on customer service processes to improve SOPs and training processes
• Interacting with internal departments on customer billing requirements and process payments according to client guidelines and procedures
• Maintaining and preparing the challenge list/investigation reports by actively researching and troubleshooting as directed
• Supporting other duties/projects as needed

Qualifications & Skills

• High School Diploma or higher qualification is required with one years’
• experience of hotel/airline/travel industry experience is necessary.
• Fluent in English and preferably at least one more language (Italian, German, French, Spanish, Japanese, Portuguese, Arabic, Greek, Turkish, Mandarin, etc)
• Proficiency in Microsoft Outlook, Word and Excel, SLACK, with high amount of emails to monitor and solve daily as well as Microsoft Teams Chats

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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