CHEP
Customer Service Specialist (Remote)
Customer Service Specialist | CHEP | Australia
Are you an experienced Customer Service professional looking to joina global, ASX listed blue chip organisation to take the next step in yourcareer?
Let’s fast forward you, fast!
Our company is a cutting-edge leader in the Logistics & Supply Chainindustry which makes a genuine difference to the environment and championsSustainability. CHEP (a Brambles Company) employs approximately 12,000...
Customer Service Specialist | CHEP | Australia
Are you an experienced Customer Service professional looking to join a global, ASX listed blue chip organisation to take the next step in your career?
Let’s fast forward you, fast!
Our company is a cutting-edge leader in the Logistics & Supply Chain industry which makes a genuine difference to the environment and champions Sustainability. CHEP (a Brambles Company) employs approximately 12,000 people world-wide and owns approximately 360 million pallets, crates, and containers through a network of more than 750 service centres.
As part of the brilliant CHEP Customer Support team, your role will be to manage inbound calls and emails from Customers and CHEP field staff, ensuring that questions are answered, and any issues are resolved. This role will primarily be based at our offices in Macquarie Park (with flexible Hybrid arrangement available) and reports directly to the Customer Service Team Leader.
What will ensure your success:
- Demonstrated experience in a busy customer service and or logistics role within a contact centre
- Experience in quickly and efficiently solving customer issues
- A can-do positive attitude with an empathetic nature
- Computer literacy with proficiency in Microsoft Office
- Some knowledge of SAP / Salesforce / Virtual Assistant, i.e ‘Chatbot’ experience would be an advantage
- Strong communication skills with an aptitude to build strong working relationships with a wide range of people
- Strong attention to detail, with systematic and timely follow-through
- The ability to handle multiple tasks/projects and operate well under pressure
More about your key responsibilities:
- Resolving queries around account transactions, invoices, systems queries, new accounts and general support
- Answering 40-45 calls/day professionally and positively, providing first call resolution
- Focusing on the customer to understand their needs and pain point to effectively problem solve
- Entering and maintaining accurate data records on various systems
- Actively working to understand CHEP’s business functions, systems and products so you can provide a one-stop shop for inbound calls
- Action all same day deliveries and/or cancellations within agreed timelines
- Understands all systems used by CHEP Australia and the use of data within those systems.
- Helps to identify and contribute to performance improvement activities, to ensure continuous development
- Resolve operational day-to-day issues for CHEP logistics movements with CHEP Logistics Carrier within agreed timelines via phone or email communication within agreed time parameters.
- Communicate with customers in relation to their transport requests and notify of any delays to deliveries within agreed timelines via phone or email communication within agreed time parameters.
We value creativity, collaboration, and curiosity, and we are looking for someone who shares these values. Someone who will support the ambition to foster Supreme Customer Value!
More about CHEP, a Brambles company:
CHEP is part of Brambles Limited, a global leader in supply chain logistics employing more than 12,000 people in 60+ countries. As a pioneer of the sharing economy, we are one of the world’s most sustainable logistics businesses. Brambles and CHEP platforms are the invisible backbone of global supply chains, primarily serving the fast-moving consumer goods, fresh produce, beverage, retail and general manufacturing industries. Our circular business model facilitates the ‘share and reuse’ of the world’s largest poll of reusable pallets and containers.
We connect people with life’s essentials every day in a nature-positive way.
CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations.
CHEP Australia, as part of Brambles, provides you unparalleled opportunities to advance and accelerate your career – we’re large enough to take you anywhere and small enough to make sure you get there!
Benefits:
- Work for an accredited Global Top Employer in Australia
- Flexible Hybrid working environment
- Paid volunteer leave for those who wish to volunteer their services to a community organisation – 3 days per annum
- Reward and Recognition Program to celebrate outstanding achievements of our people through a number of different delivery methods
- Employee discounts with a range of partners
- Up to 14 weeks of paid parental leave for primary care givers and 2 weeks of paid parental leave for secondary care givers
- Unparalleled opportunities to advance and accelerate your career
- Attractive options to purchase Brambles shares
Interested? To apply, please click the ‘Apply Now’ button below. Please remember to highlight in your Resume how your skills, qualifications and experience address the ideal candidate requirements.
