Sr Client Services Executive I (Remote)

Sr Client Services Executive I | Navitus Health Solutions, LLC |United States

Sr Client Services Executive I | Navitus Health Solutions, LLC | United States

Company: Navitus About Us: Navitus – Putting People First in Pharmacy – Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other. Pay Range: USD $82,586.00 – USD $101,333.00 /Yr. Work Schedule Description (e.g. M-F 8am to 5pm): M-F 8am-5pm, CST Remote Work Notification: ATTENTION: We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview:

Due to growth, we are adding a Sr. Client Services Executive to our Strategic Account Management department

The Sr. Client Services Executive I (SCSE) is a highly motivated professional with at least 7 years of successful experience interfacing directly with larger more complex clients preferably in healthcare, to manage existing Pharmacy Benefit Management clients. The position is responsible for the co-development of long-term account strategy for their assigned Clients. Working with subject matter experts, the Sr. CSE will be responsible for identifying “up sell” and expansion opportunities and communicating these opportunities appropriately to be incorporated into the annual strategic business plan. The Sr. CSE will be responsible for client retention, achieving corporate strategic goals relative to client base and overall customer satisfaction, including solving customer issues relative to their contracts, reporting, and interface with the Clinical Account Executive for clinical issues. This position will require the ability to communicate across multiple organization levels and the ability to lead projects is required.

Is this you? Find out more below!

Responsibilities:

How do I make an impact on my team?

Support/back up the CSE, Senior CSC and CSC responsibilities
Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports
Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients
Conduct Client training (Client Portal Site, Navi-Claim, etc.)
Assist with escalated member/Client issues requests
Identify and present Client opportunities to improve costs, service and health
Contract maintenance and performance
Travel to Client sites
Provide mentoring to the coordinator levels and CSEs
Other duties as assigned

Qualifications:

What our team expects from you?

Bachelor’s degree in business, marketing, or related area preferred
Knowledge of PBM or health care industry preferred.
At least 7 years of successful experience interfacing directly with clients
Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives.
Ability to work independently and prioritize work to meet client needs.
Strong team orientation, commitment to sales and client service and desire to succeed.
Willingness to travel as needed to meet goals.
Excellent verbal and written communication, presentation and negotiation skills required.
PC skills; Microsoft Office, Email, and Internet.
Ability to manage coordinator level resources
Valid State Driver’s License and current Automobile Insurance Policy
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% – No vesting requirement
Adoption Assistance Program
Flexible Spending Account

#LI-Remote

We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

Location : Address: Remote Location : Country: US

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home