Customer Support (Remote)

Nexacu is a leading provider of professional training courses, offering comprehensive workshops and certifications in software applications. Our expert instructors are committed to excellence, empowering individuals and businesses to thrive in today’s digital economy.

Nexacu is a part of Lumify Group, Winner of Employer of Choice in the Australian Business Awards 2023 and Winner of Best Place to Work in the AFR Boss Awards 2023.

What’s the opportunity?


As a Sales Admin Support at Nexacu, you will play a pivotal role in ensuring smooth operations and excellent customer service delivery. You will be responsible for managing various tasks ranging from transactional email communications to customer support, administrative duties, and coordination of training activities.

What will you do?

Customer Service:
o Send daily transactional emails, links, and reminders to students for upcoming courses.

o Provide phone support to assist students with IT/tech issues and manage the student enquiry inbox, ensuring timely responses to client emails. Proactively follow up with clients regarding outstanding invoices.
Training Operations Coordination:
o Confirm workplace bookings, gather necessary information for training sessions, and manage contract trainers.

o Direct remote students to appropriate course locations and support trainers with client inquiries.

o Oversee MOS Certification exams and ensure access to relevant Teams channels.
Administrative Tasks:
o Handle various administrative duties, including vendor/supplier forms, CRM data entry, and invoice management.

o Maintain accuracy in marking remittances, purchase orders, and payment terms. Review and manage bookings, cancellations, and student attendance.

What have you accomplished?

Previous experience in customer service, operations coordination, or related fields.

Excellent communication skills, both written and verbal.

Strong organizational and time-management abilities.

Ability to handle multiple tasks efficiently in a fast-paced environment.

Attention to detail and accuracy in administrative tasks.

Proactive attitude with a willingness to take on new responsibilities.

Familiarity with CRM systems and Microsoft Office Suite preferred.

Why are we the right fit for you?

Generous remuneration!

We are flexible; with our hybrid model, you can work on campus 3 days a week and work from home for 2

We are learning obsessed; attend all our courses at your fingertips free of charge

We are people-centered; access products, tools, resources and leave to keep you and your family happy and healthy

We are change makers; we operate collectively under 5 impact areas of people, customers, governance, environment and community through our B Corp Certification

We celebrate you; our people do incredible work and deserve great rewards

Lumify’s culture is driven by a shared passion for change. Nothing stands still in the world of technology, and nor do we.

About Lumify Group With over thirty years of tech expertise under our belts, we’re the original early adopters. We’re on a mission to narrow the digital skills gap: to equip people with the expertise and knowledge they need to flourish in a future where technology rules.

Through our three core brands – Lumify Learn, Lumify Work and Lumify People – we’re able to deliver on the full spectrum of IT training. So no matter what your skillset, where you are in the world, or how you prefer to learn, we can make it happen.

At Lumify, we transform our team and supercharge our own careers. We recognise incredible achievements, we invest in the hard and soft elements of professional development, and we help you go further, faster.

If that sounds like something you’d like to be a part of, we’d love to hear from you. Today, over 200 like-minded individuals work across the APAC region, visit our careers website to learn more about culture and opportunities at Lumify Group.

By submitting your application, you agree that Lumify Group may collect your personal data for recruiting and related purposes. Due to the nature of our customer contracts, if successful in employment, you consent to our employment screening process in which reference checking, police checks, identity and qualification verification is required.


We are Lumify. Together, we are shining a light on future learning.