Euc Support Engineer (Remote)

EUC Support Engineer

Connect Fibre                     

£40,000 plus Benefits Package   

Working from Home

Connect Fibre is a rapidly expanding and exciting new business offering the very latest ‘Full Fibre’ to homes and businesses across the nation. With broadband speeds of up to 2000 Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential. Our product sells itself!

We seek a highly skilled and experienced, customer focused, technical support engineer.

The Role

You will play a crucial role in configuring, monitoring, enhancing and supporting our Cloud IT infrastructure, systems, and data by following industry-standard best practices, thereby ensuring optimum system availability for the business.

• Act as an 2^nd/3rd line escalation point for the internal helpdesk dealing with users’ incidents and requests.
• Experience in Endpoint Troubleshooting – Windows/MacOS/iOS
• You will be responsible for developing and improving existing solutions using Microsoft Technologies such as Windows, Hyper-V, Azure, M365 ensuring 24/7 availability and compliance with industry best practices.
• SAAS & SSO/SAML Management and Setup
• Ensure Backup, Disaster Recovery and Business Continuity plans are up to date.
• Annual process testing.
• Work with the Head of IT to ensure robust IT security, data protection, and compliance for the entire IT function.
• Delivering projects to improve IT systems and services.
• Work with the head of IT to simplify and consolidate Connect Fibre’s IT estate.
• Mentor and support 1st line engineers and be their escalation point.
• Develop and document system-related best practices and processes.
• Collaborate with cross-functional teams to ensure systems are fit for purpose.
• Act as the SME for all aspects of the IT infrastructure, including Azure, M365, Intune.

The Candidate

A seasoned engineer with a proven background in delivering, maintaining, and documenting best practices across IT cloud and on-prem infrastructure and systems.

• Excellent Customer Service Experience with a can-do attitude, ensuring Connect Fibre staff are supported to the highest level.
• Help Desk Experience 2^nd/3^rd Line.
• Experience in Implementing and maintaining Azure cloud solutions and infrastructure, including Entra, MFA, conditional access, SSO, azure networking and virtual machine deployment and monitoring.
• In-depth knowledge of M365 including Office 365 administration, Exchange, Intune, SharePoint and Security/Compliance Centre
• Working knowledge of Hyper-V
• Exposure to Linux system administration beneficial
• A desire to work towards and complete Microsoft Certifications for IT Professionals
• Self-motivated team player with strong work ethic and the ability to “get things done”.
• Articulate, approachable with a confident demeanour and the ability to convey complex information in simple terms.

The Rewards

• £40,000 per annum.
• 25 days holiday plus bank holidays plus birthday off
• Holiday Buy & Sell
• Company Pension Contribution
• Company Laptop
• Private Medical and Dental Cover
• £1000 Employee Referral Scheme
• Maternity Support Package
• Business Mileage Reimbursement

Connect Fibre offers excellent team and business building opportunities. Please see www.connectfibre.co.uk for more information on our exciting business!

Interested applicants should, in the first instance, apply through this website, or send an up-to-date CV to: Paul Blunt at Connect Fibre paul.blunt@connectfibre.co.uk. All applications will remain strictly confidential.

(Connect Fibre operates a hybrid working model with main emphasis on home working with occasional visits to company office locations. Candidates must be a UK resident with citizenship or indefinite leave to remain and are required to undertake a basic DBS check.)