Customer Success Manager (Remote)

Location: Remote (EST Time zone)

Salary Range: up to 3500 USD

Work Schedule: Monday to Friday, within a 24-hour window (00:00 to 00:00 EST), Flexible, but must complete 8 hours of work a day

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a company focused on delivering exceptional client relations and customer support solutions, with a commitment to upselling and ensuring client satisfaction.

As a rapidly growing company, they are actively expanding their customer experience team. This cohesive team which encompasses Sales, Onboarding, Customer Success, and Support plays a crucial role in delivering exceptional service to their customers. They provide customers with the knowledge, tools, and strategic support necessary to fully capitalize on the value of their product. Their goal is to cultivate a deep sense of understanding, confidence, and excitement that begins with the initial sale and extends through the long-term relationship with the client.

Position Overview:

Were currently looking for a results-driven Customer Success Manager who thrives on building strong client relationships while driving revenue growth. In this role, you’ll act as a strategic partner to our clients, ensuring their success and maximizing the value they derive from our client´s platform of solutions. With a focus on account management, you’ll own upsells, renewals, and the identification of growth opportunities within your book of business. As a member of our dynamic and fast-growing team, you’ll collaborate across various functions, focusing on continuous improvement and delivering exceptional value to every customer. If you’re a proactive problem-solver with a passion for driving customer success and delivering business results, we want to hear from you!

What You’ll Do with Us:

• Develop and maintain an expert level knowledge of our platform.
• Manage a portfolio of customer accounts and ensure their overall success from start to finish.
• Analyze and understand client needs to propose tailored solutions that align with their business goals.
• Maintain regular communication with customers, including check-ins, training sessions, feedback calls, and more.
• Cultivate and sustain long-term client relationships to foster trust and loyalty.
• Drive revenue growth through upsell opportunities and successful contract renewals.
• Collaborate with internal teams to improve the product and deliver exceptional client outcomes.
• Track and report on client health, engagement metrics, and revenue performance.
• Your impact will be measured by revenue growth within your accounts, client retention rates, and contributions to overall business performance.

Qualifications:

• Ability to thrive in a dynamic and fast-paced environment.
• Solutions-oriented mindset and proven problem-solving skills.
• Strong customer focus and passion for helping clients succeed.
• Excellent written and verbal communication skills with attention to detail.
• Great listener with a keen understanding of customer situations and goals.
• Organized and process-oriented approach to relationship management.
• Patient, empathetic, and enthusiastic about engaging with diverse customers.
• Team player with a humble attitude.
• Eager to make a meaningful impact in a growing startup.
• Strategic thinker with the ability to envision and execute on long-term goals.
• Fluent in English (additional languages are a plus).
• 13 years of experience in a related role.

Nice-to-Haves:

• Experience managing distributed teams or remote employees.
• Knowledge of CRM systems and customer support tools.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.