Senior Sales Account Representative (Remote)

Position Purpose

Senior Sales Account Representative responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Senior Sales Account Representatives liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to grow the revenue of the offices.

Responsibilities

• Responsible for managing assigned and existing relationships within your region in the Pipeline Integrity, Oil and Gas, Nondestructive Testing and Food and Pharmaceutical industries.
• Be the primary point of contact and build long-term relationships with the technical/operations group and our customers
• Work daily with Operation Managers and technical professionals by facilitating the sales process to accomplish their goals
• Develop a Sales Pipeline in Salesforce
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders, business development team members, and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Monitor and analyze customer’s usage of our services
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Liaison between the customer and internal teams

Requirements

Education

College degree preferred. Major in technical, engineering, or mechanical sciences preferred.

Required Knowledge And Experience

• 5+ years of account management experience preferred
• Basic knowledge of the industry and 5+ years’ experience in the field or in a related area
• Familiar with a variety of the field’s concepts, practices, and procedures
• Success in developing new business opportunities
• Experienced at solution selling, preferably complex products, or services.
• Rely on extensive experience and judgement to plan and accomplish goals
• A wide degree of creativity and latitude is expected
• Technical:
• Has enough technical expertise to understand and explore client’s critical areas of need, their problems, their goals related to all products and services sold by PROtect.
• Can articulate PROtect’s core value propositions in each service sector, and our differentiators from all competitors.
• Has command of and can discuss PROtect’s client outcomes, which is a core part of our sales messaging.
• Sales Skills and Mindset:
• Has a high level of sales acumen and an impressive sales skillset stack.
• Has a proven record of business development and over achievement on attaining sales objectives.
• Is always hungry to learn new sales concepts and strategies and is highly coachable.

Skills/Abilities

• Ability to travel up to 50% of the time
• Strong writing, strategic and interpersonal verbal communications skills
• Ability to work in a creative, fast paced, team environment
• Ability to efficiently research environmental regulations and policies
• Strong communication and customer service skills
• Ability to understand the big picture while remaining detail oriented
• Ability to work remotely and in an office environment
• Ability to travel to numerous office locations as needed
• Ability to recognize customer opportunities
• Self-starter
• Planning and time maximization
• Detail oriented
• Computer literate on essential Office functions and Salesforce
• Disciplined to document all activities
• High level of personal accountability
• Strong desire to help clients achieve their goals and objectives
• Passionate believer in anything they sell or promote
• Comfortable working with the team sales approach
• Coachable and open to ways to improve