Service Operations Data And Reporting Analyst (Remote)

Omega CRM Consulting is looking for a Service Operations Data and Reporting Analyst that would like to collaborate with one of the top 15 global pharmaceutical companies.

Duties & Responsibilities

Within the HPS Operational Analytics team, as Service Operations Data and Reporting Analyst, you will be helping the team being accountable for Operational data, reporting, and analysis to support all operational topics related to Human Pharma Services Organization.

He/she will:

Analysis tasks:

• Work as part of Operational Analytics team (Within the Service Operations Team) with responsibility for Operational Data and Reporting for all Human Pharma Services Teams
• Understand, in depth, the operational processes and data such as financial, forecasting, service KPIs, and demand management. Help to simplify the process and create governance for the invoicing process
• Work with the Service Owners to ensure operational processes are designed to support the data required to establish service transparency and KPIs
• Build and maintain reporting and dashboards to support HPS operational requirements
• Support the ROPUs and the Service Account Leads (SALs) to provide forecasts and budget transparency

Admin task:

• Support the team with sourcing topics such as contracts, PO creation and cost management and documentation. Invoice management

Requirements

• Bachelor’s Degree in Information Management, IT or equivalent work experience required or Bachelor in Finance
• Work experience in data management and/or process management
• Demonstrated expertise in Finance and working with financial data (budgeting, budget consumption tracking, invoicing)
• Skilled in SQL and Tableau – intermediate
• Ability to negotiate and influence across a matrix & cross-functional organization
• Good judgment in evaluating benefits and risks and providing sound recommendations.
• Language: Fluency in oral and written English; further language skills would be an asset
• Strong collaboration, communication and mediation skills
• Strong results orientation.
• Ability to plan and organize work. Observation, interviewing and listening skills.

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, etc)
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About us

We are a digital global company whose mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 540 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow