Digital Manager (Remote)

Digital Manager | Fortus UK | Worldwide

Overview

We’re looking for a dynamic individual to join the Fortus Group as the Digital Manager. This is a key role where you will oversee the evolution and management of various customer facing digital platforms, similar to eCommerce sites. You’ll be responsible for feeding in ideas to enhance user experience, suggesting adjustment to features as needed, and identifying opportunities for improvement. This role also involves managing product masters, ensuring that our digital platform content is to the highest standard and aligned with the Fortus Group offerings and solutions across all divisions.

Key Responsibilities

• Manage and curate product masters, including descriptions, images, supporting documents, and key words, ensuring that all content is up-to-date and accurate.

• Collaborate with internal and external teams to suggest and implement improvements that enhance the user experience and drive engagement on our digital platforms.

• Conduct market research to identify trends in eCommerce and customer portals, as well as competitive platforms. Use this data to recommend new ideas and features that will keep our customer facing platforms ahead of industry trends.

• Work closely with internal teams and external partners to identify and implement new features and functionalities that will improve our digital platforms.

• Perform regular audits to ensure all content, features, and functionalities are operating to a high standard across all platforms. Troubleshoot any issues as they arise.

• Map out and optimise the end-to-end customer journey to ensure seamless experiences across all touch points.

• Collect and analyse customer feedback, collaborating with internal teams in the UK, Ireland, and the Netherlands to find solutions to issues.

• Support the branches with customer onboarding and training.

• Work closely with the Marketing team to create content for digital campaigns

Skills, Knowledge, and Qualifications

• Bachelor’s Degree in Digital Media, Web Development, Information Technology or similar field.

• Minimum of 2 years’ experience managing or maintaining a web-based platform, eCommerce site, or customer portal.

• Knowledge of UX/UI principles and practices, content management systems (CMS) and web-based project management.

• Strong communication skills with the ability to collaborate across multiple departments. • Highly organised with great atention to detail and the ability to manage multiple tasks and deadlines.

• A proactive approach to identifying improvements and enhancing digital experiences.

• Experience working with external partners, including development agencies.

• Understanding of SEO principles and digital marketing strategies.

• Proven experience working in B2B and or B2C environments.

What we can offer you

This is a full-time, remote, permanent role. Your working hours will be Monday to Friday 9:00am – 5:00pm, 37.5 hours per week.

• Competitive salary

• 25 days annual leave plus bank holidays

• Auto enrolment Pension Scheme

• Full training

About Fortus

We are Fortus. We’re incredibly proud to be Europe’s fastest-growing security distributor, and we’re just geting started! Our branch network now stretches across the UK, Ireland, and the Netherlands. We provide high value add solutions to our installation partners across our CCTV, Fire, Access, Intruder, Gate Automation and Monitoring divisions. We work as a valued partner with some of the world’s most innovative brands and solution providers including Hikvision, Paxton, Pyronix, and Apollo. We’re proud to supply their products, all backed up with a combination of our team’s vast real-life experience with unsurpassed product and technical knowledge.

We are Fortus. We’re here to change the game.

Future. Secure

No agencies please: We thank you for your interest in working with Fortus Group, however we will not pay fees or acknowledge any CV’s supplied to the Fortus Group unless you have been briefed on the role by our HR team.

fortus.ie

Job Type: Full-time

Schedule:

• Monday to Friday

Application question(s):

• Do you have a Bachelors degree in Digital Media, Web Development, Information Technology or a similar field (please specify)?
• How many years of experience do you have in managing/maintaining a web based platform, e-Commerce site, or customer portal?

Education:

• Bachelor’s (preferred)

Work Location: Remote

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home