U S Medical Debt Collector (Remote)

Company Description

MIDWEST SERVICE BUREAU, INC. is a well-established collections agency servicing clients across various industries for over 50 years. The company has a strong track record of successful debt collection services.

Key Responsibilities:

• Debt Collection: Contact patients with outstanding medical bills via phone, email, and other communication channels to discuss and resolve unpaid balances.
• Payment Arrangements: Negotiate and establish payment plans or settlements that are feasible for patients while meeting the company’s collection goals.
• Customer Service: Provide exceptional customer service by addressing patient inquiries, concerns, and complaints in a courteous and empathetic manner.
• Record Keeping: Accurately document all communications, payment agreements, and follow-up activities in the company’s system.
• Compliance: Ensure all debt collection activities comply with relevant laws, regulations, and company policies.
• Performance Metrics: Meet or exceed individual and team targets for collections, call quality, and other performance indicators.
• Collaboration: Collaborate with team members, supervisors, and other departments to resolve complex cases and improve overall processes.

Qualifications:

• Experience: A minimum of 3 years of experience in debt collection is required, preferably within the medical or healthcare sector.
• Previous Collection Experience: This is a must for all applicants. Only candidates with relevant experience will be considered.
• Education: High school diploma or equivalent required; a college degree is a plus.
• Communication Skills: Excellent verbal and written communication skills in English; fluency in other languages is an advantage.
• Technical Skills: Proficient in using debt collection software, CRM systems, and Microsoft Office (Excel, Word, Outlook).
• Interpersonal Skills: Ability to maintain composure, empathy, and professionalism during challenging interactions.
• Problem-Solving: Strong negotiation and problem-solving skills to find effective solutions for both the company and the patient.
• Self-Motivation: Ability to work independently, manage time efficiently, and stay organized in a remote work environment.
• Availability: Must be available to work flexible hours, including nights and weekends, to accommodate different time zones.

Hiring Process:

• Bulk Hiring: We are looking to hire 10 individuals for this position.
• Previous Experience: Prior experience in debt collection is a mandatory requirement for consideration.
• Trial Period: A 2-week paid trial period will be conducted to assess performance.
• During this period, you will be required to meet your salary target through collections.
• Failure to meet the salary target within the trial period will result in termination.
• Salary: The base salary for this position ranges from $1,000 to $1,250 per month, depending on experience and qualifications.
• Bonuses: You will be eligible for a bonus of 10% on all collections achieved above a certain threshold.

Benefits:

• Competitive salary with performance-based incentives.
• Flexible work schedule.
• Health benefits and paid time off.
• Opportunities for career growth and professional development.
• Supportive remote work environment with a focus on work-life balance