Lead Project Manager (Remote)

Lead Project Manager | American Express Global Business Travel | Worldwide

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Key responsibilities

Lead Project Manager will enhance the effectiveness and integrity of the data reports and documents. They are responsible for collecting, analyzing, and interpreting data from multiple sources and developing and presenting reports to highlight key metrics and trends. They also create data visualization tools, train employees, and consult with stakeholders to help them make informed decisions based on the data. Will manage, train and mentor India reporting team.

Creating and maintaining databases with relevant information.

Training employees to use these databases.

Gathering raw data from different sources.

Analyzing data to determine its relevancy to call center.

Preparing reports of their findings to help operations make informed decisions.

Presenting their findings to management and offering advice based on their results.

Developing analytical tools and programs that meet business needs.

Reviewing data reports to ensure they’re accurate.

Using coding languages to extract data.

Detailed view(original starting point) to reflect current vs expected

Reporting and Analytics

Oversee Internal & External reporting

Will detail all the reports*

Support with all client billing

Provide feedback / analysis/recommendations

Tied to Daily Ops – Huddle calls , Team Ops & Coaches, Managers

Scorecards

Oversee the creation / updates for both RBC & NAL team scorecards (Includes FLAs, Support, Coaches & Managers)

Reporting team

Manage Reporting team for Loyalty

India team reports (manages schedules/payroll/Workday)

WFM Liaison

Work closely with WFM team on:
Staffing Gaps

Performance

Shrinkage

Agent Skilling

Location India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home