User Experince Manager (Remote)

Position: UX Specialist in the Customer Experience (CX) department

We are looking for a talented UX Specialist to join our Customer Experience (CX) department and play a key role in creating seamless, engaging, and user-friendly interactions with our brand, products, and services.

Key Responsibilities and objectives:

• Enhancing Customer Satisfaction:

Create intuitive, user-friendly experiences to reduce frustration and improve overall satisfaction.

• Ensuring consistency across channels:

Develop cohesive design systems and interfaces for a seamless journey across all touchpoints (website, app, customer service, etc.).

• Improving usability and accessibility:

Simplify navigation and ensure compliance with accessibility standards (e.g., WCAG) to meet the needs of all users.

• Optimizing the customer journey:

Identify and resolve pain points to streamline processes and enhance the customer experience.

• Personalizing User Experiences:

Use data to design tailored recommendations and content that align with individual preferences.

• Building customer loyalty:

Deliver exceptional UX to foster repeat interactions and long-term brand loyalty.

• Acting on user feedback:

Conduct research, surveys, and testing to continuously refine and improve experiences.

• Streamlining customer effort:

Simplify tasks and processes to make interactions as effortless as possible.

• Maximizing engagement:

Introduce features like gamification and rewards to deepen customer interaction.

Requirements:

• Competencies:
• Analytical and strategic thinking: Ability to understand market trends and develop flexible, long-term plans to achieve growth objectives.
• Management skills: Oversee the entire value chain, from sales to supply chain and back-office operations.
• Support expertise: Identify new opportunities and grow the product portfolio based on consumer and market trends.
• Stakeholder management: Negotiate and build relationships with internal and external stakeholders.
• Leadership: Demonstrate skills in team management, conflict resolution, change management, and reporting.
• Personal effectiveness: Exhibit strong communication and interpersonal skills.
• Experience:
• 3–5 years of experience conducting user research and usability studies.
• Excellent communication and organizational skills.
• Ability to multitask with strong attention to detail.

What We Offer:

• An opportunity to contribute to innovative solutions that enhance customer experiences.
• Professional growth in a dynamic international company.
• A supportive and collaborative team of professionals.

If you’re passionate about creating products that inspire and improve lives, apply now!