Account Manager (Remote)

Position: Account Manager

Location: USA

Company: Academian Inc.

Employment Type: Full-time

About Academian Inc.:

Academian Inc. is a leading provider of innovative educational solutions, specializing in the development of engaging content and cutting-edge technology for the EdTech sector. We are dedicated to empowering educators and learners through high-quality products and services.

Position Overview:

We are looking for a motivated and results-driven Account Manager to join our team. The Account Manager will serve as the primary point of contact for our clients, ensuring their needs are met and fostering long-term relationships. The ideal candidate will have a strong background in account management, excellent communication skills, and a passion for education.

Key Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and objectives to ensure satisfaction and retention.
• Project Coordination: Collaborate with internal teams to oversee project execution, ensuring timely delivery and adherence to quality standards.
• Sales and Business Development: Identify opportunities for upselling and cross-selling services, contributing to revenue growth.
• Reporting and Analysis: Prepare regular reports on account performance, client feedback, and project outcomes; analyze data to inform strategy and improvements.
• Issue Resolution: Address and resolve client inquiries and concerns promptly, acting as an advocate for the client within the organization.
• Market Research: Stay informed about industry trends, competitor activities, and client needs to provide insights for strategic planning.

Required Qualifications:

• Education: Bachelor’s degree in Business, Marketing, Education, or a related field.
• Experience: 3+ years of experience in account management or a client-facing role, preferably in the EdTech or education sector.

Skills:

• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent organizational skills, with the ability to manage multiple accounts and projects simultaneously.
• Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
• Problem-Solving Skills: Ability to think critically and develop creative solutions to meet client needs.

Preferred Qualifications:

• Experience in Education: Familiarity with educational content, curriculum design, or instructional technology.
• Sales Experience: Proven track record of meeting or exceeding sales targets is a plus.

Additional Information: This role requires up to 25% travel

Benefits:

Competitive salary and benefits package

POC: mbhushan@academian.com