Customer Relations Consultant (Remote)

Customer Relations Consultant | BT Financial Group |Australia

Entry level opportunity for committed customer service super starsseeking a long-term career in financial services
Full time paid training provided
Permanent role based in the CBD

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Customer Relations Consultant | BT Financial Group | Australia

Entry level opportunity for committed customer service super stars seeking a long-term career in financial services
Full time paid training provided
Permanent role based in the CBD

BT is one of Australia’s leading wealth management brands. As part of Westpac Group, BT has been helping Australians build and protect their wealth since 1969. We provide investment and superannuation solutions to help you prepare for today and tomorrow. We aim to provide a dynamic, supportive, friendly environment and culture for all.

We have a drive for success and offer genuine career growth and development opportunities for committed team members looking for a career in financial services. BT Customer Relations is a fun and fast paced environment with an award winning office located in Barangaroo. You will thrive in an office-based corporate environment, and this will be your home base but you will need the self-leadership and maturity to work from home if it is required (subject to business needs).

How will I help?

As a Customer Relations Consultant within BT, you will thrive on being able to assist a diverse range of customers with their superannuation while tackling complex and interesting problems. You will be working in a high energy environment, that is highly structured, monitored and collaborative.

This is Barangaroo based contact centre role operates on a Monday to Friday rotating roster between 8:00am and 8:00pm.

What’s in it for me?

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?
We are on the lookout for committed customer service super stars, who are looking to expand their career into superannuation, no previous superannuation experience necessary. To take full advantage of our full-time paid training and development, you’ll only need the following:

Strong customer service experience, such as retail, hospitality, telco, or any customer service industry
Ability to commute to Barangaroo for full time work, on a 5 day a week rotating, Monday to Friday roster between 8:00am and 8:00pm
Strong customer focused mindset and experience supporting customers and their escalations through empathy, creative problem solving and ownership
Must be confident in dealing with high call volumes with the maturity to work from home if required (subject to business needs)
Must be able to work independently and as part of a team
Strong written and verbal communication skills
Computer and technology literate with an eye for detail and ability to proficiently multi-task

What’s it like to work there?

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities – whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

Hear from some of our people and their experiences working with us.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home